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Jobs · Business Development · South Carolina

Wireless Retail Store Manager SUMMERVILLE | Azalea Square Blvd $1500 sign on bonus

Arch Telecom · Summerville, SC · 3 wk ago
Business DevelopmentFull-time

$1500 sign-on bonus. We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest in technology.

About the role

As a Retail Store Manager (RSM) at Arch Telecom, you will lead a retail team to bring the brand to life. You’ll live and breathe the brand and Arch Telecom’s Core Values, leading by example as a brand ambassador. Your role is to create energy and excitement around our products and services, demonstrating how to thrive in a fast-paced, fun environment where customer needs are the first focus. You’ll immerse yourself in meaningful connections with customers by building new and deepening existing relationships, uncovering their needs, and passionately educating, demonstrating, and recommending device and service solutions.

Responsibilities

  • Lead by example to inspire your team to meet and exceed sales goals by overseeing all store functions, including sales, inventory, and the implementation of new store programs and initiatives.
  • Help customers continue their shopping journey seamlessly, whether they started online, through Customer Care, or in-store.
  • Provide hands-on demonstrations of the latest technology in-store to explore individual customer needs.
  • Sell personalized solutions beyond basic devices and service plans, including unique accessories and Internet of Things (IoT) devices.
  • Maintain store excellence by approaching service and sales needs with patience, honesty, and empathy.
  • Use digital tools to enhance customer interactions and onboarding, demonstrating:
    • Our expanding coverage and lightning-fast LTE network in the customer’s neighborhood.
    • How our plans and services enable customers to live unlimited, stay connected, and go further.
    • How we redefine wireless service, including device and account inspection, review, and troubleshooting.
  • Complete trainings on in-store experience, new skills, processes, and knowledge of systems and reference resources.
  • Build relationships and partner with employees across channels, including business and customer service, to:
    • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
    • Identify and handoff small business leads successfully.
    • Develop strong peer relationships where everyone is accountable for the company’s success.
  • Foster a positive and fun work environment while delivering a first-class customer experience.

Requirements

  • Competitive drive and confidence to succeed in a fast-paced sales environment.
  • Willingness to lead your team, share best practices, serve customers, and provide issue resolutions.
  • Effectiveness in operational, financial, and performance management.
  • Strong communication skills with both your team and customers.
  • Prior wireless sales experience.

Qualifications

  • At least 18 years of age.
  • High school degree or GED.
  • Ability to stand for long periods of time.
  • Ability to lift objects weighing up to 25 lbs.
  • Reliable transportation.
  • Full-time availability (45 hours per week).

Benefits

  • Employee Stock Ownership Program (ESOP).
  • Competitive salary.
  • Bonus earnings.
  • Automatic raises when reaching attainable milestones.
  • Exciting opportunities for career advancement.
  • Discounted T-Mobile cell phone plan.
  • A culture of care and excellence.
  • Health benefits for full-time employees.

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