Wireless Retail Store Manager RIO GRANDE | Route 9 S $1500 sign on bonus

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the U.S., operating 200+ retail stores across the country. Since 1993, we’ve delivered superior service and quality wireless products featuring the latest technology. As a leader in wireless retail, we consistently provide the solutions and service our customers demand.

About the role

As a Retail Store Manager (RSM), you’ll lead a team to bring the brand to life while embodying Arch Telecom’s Core Values. You’ll create energy and excitement around our products and services, thrive in a fast-paced environment, and prioritize customer needs. Your role involves building meaningful connections, uncovering customer needs, and recommending tailored device and service solutions.

Responsibilities

• Lead by example, demonstrating best practices to help your team excel.
• Assist customers in continuing their shopping journey, whether online, via Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology.
• Oversee store functions, including sales, inventory, and new initiatives, to meet or exceed sales goals.
• Sell personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Maintain store excellence with patience, honesty, and empathy in service and sales.
• Use digital tools to enhance customer interactions and onboarding, demonstrating network coverage, plans, and troubleshooting.
• Complete trainings on in-store experience, new skills, systems, and resources.
• Build relationships across channels (business, customer service) to resolve issues and create a seamless experience.
• Identify and handoff small business leads.
• Foster peer relationships to drive collective success and accountability.
• Create a fun, first-class customer experience.

Requirements

• Competitive drive and confidence in a fast-paced sales environment.
• Leadership skills to guide your team, share best practices, and resolve customer issues.
• Effective operational, financial, and performance management.
• Strong communication skills for both team and customer interactions.
• Prior wireless sales experience.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods and lift objects up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• $1500 sign-on bonus.
• Employee Stock Ownership Program (ESOP).
• Competitive salary with bonus earnings.
• Automatic raises at attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• A culture of care and excellence.