Wireless Retail Store Manager - College Station

Key Responsibilities

• Sales & Product Knowledge: Oversee daily store operations, including merchandising, inventory, product launches, financial oversight, cash handling, audits, and policy compliance.
• Upsell and Cross-Sell Products: Maximize sales opportunities by upselling and cross-selling products.
• Analyze Performance Data: Identify trends and gaps, and act on growth opportunities based on performance data analysis.
• Team & Organizational Success: Partner with marketing on local events, promotions, and seasonal campaigns; recruit, hire, train, and develop a high-performing sales team; build a collaborative, accountable, performance-driven culture focused on recognition and results.
• Customer Experience: Maintain high customer satisfaction and NPS standards while resolving escalated customer concerns quickly and professionally; keep the team current on products, promotions, technology updates, and company expectations; ensure the team stays up to date on current products, promotions, and technology updates.

Requirements

• 3-5 years of retail management experience in wireless, broadband, or consumer electronics.
• Proven success using performance metrics to manage retail performance; experience driving sales in a retail environment and leading high-performing retail teams is a plus.
• Experience handling customer escalations and resolving service issues, coaching a team on customer interactions, and working directly with retail telecom customers.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable transportation and willingness to travel within a 35-mile radius.
• Eligibility to work in the United States.
• A high school diploma or GED, with an Associate or Bachelor's degree a plus.
• Proficiency with Microsoft Office is a plus.
• Fluency in Spanish is a plus.