Wireless Retail Sales Specialist - Colorado Springs, CO (Part-time)

About the role

At Consumer Cellular, we are redefining Retail! At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you’re someone who believes work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans, you’ll build relationships. You’ll guide guests through decisions with patience and expertise. You’ll create moments that turn first-time visitors into lifelong customers. We’re expanding rapidly across the country, bringing in-person support and personalized service to more communities than ever before. That growth means opportunity for leadership development, skill-building, and career progression.

Responsibilities

• Create a welcoming, comfortable store environment where every guest feels valued.
• Become an expert in products and services, translating technology into simple, real-world conversations.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Ensure accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Requirements

• A high school diploma.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, and standing.

Qualifications

• Passionate about providing exceptional customer service.
• Ability to build long-term relationships with customers.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Positive attitude and willingness to learn new technologies.

Skills

• Customer service skills.
• Product knowledge.
• POS system proficiency.
• Microsoft Office skills.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Bonus eligibility is subject to active employment and compliance with company policies at the time of payout.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Schedule

• The wage for this position is between $18.00-$18.75/hour, plus uncapped commission.
• This position is classified as part-time, with a work schedule ranging from 20 to 29 hours per week.
• On average, most employees in this role work approximately 25 hours per week, offering a consistent schedule while maintaining flexibility.