Wireless Retail Sales Manager

What You'll Do in Your Role

• Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions, including sales and inventory, and implementing new store programs and initiatives.
• Sell to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Approach service and sales needs with patience, honesty, and empathy, making sure the store is always at its best.
• Use digital tools to enhance interactions and onboarding, such as demonstrating the company's expanding coverage, plans, and services.
• Complete trainings on in-store experience, new skills, and processes, and become proficient in device and account inspection, review, and troubleshooting.
• Partner with employees across channels to collectively own the customer experience, resolve issues, and create a seamless environment.
• Successfully identify and handoff small business leads, and develop strong peer relationships to ensure accountability for the company's success.

The Ideal Candidate Will Bring

• Leadership qualities, including competitive drive and the ability to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and provide resolutions to issues.
• Effective operational, financial, and performance management skills.
• Outstanding communication skills, both with your team and customers.
• Prior wireless sales experience.

What’s in It for You?

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile Cell Phone Plan
• A culture of care & excellence
• Health Benefits for Full Time Employees

Must Haves

• Be at least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full Time (45 hours) availability