Wireless Retail Sales Associate SUMMERSVILLE | Northside Dr Avg. All in $30

What You'll Do in Your Role

Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.

Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.

Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.

Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.

Approach service and sales with patience, honesty, and empathy.

Become proficient in using digital tools to enhance interactions and onboarding, demonstrating:

• Ever-expanding coverage in customers' neighborhoods
• Benefits of various plans and services
• How we redefine wireless, from device and account inspection to troubleshooting

Complete training on in-store experience, new skills, and processes.

Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.

Successfully identify and handoff small business leads.

Develop strong peer relationships, being accountable for the company's success.

Willing to have fun while providing excellent customer experience.

The Ideal Candidate

Strong desire to learn and master the skills required of our customer advocates and build meaningful connections with customers.

Competitive drive and confidence to succeed in a fast-paced sales environment.

Willingness to work alongside peers and store leaders, learning and sharing best practices.

Effective at balancing customer experience and performance goals.

6 months of customer service and/or sales experience, preferably in a retail environment.

What Must Haves

• Be at least 18 years of age
• High school degree or GED
• Able to stand for long periods of time
• Able to lift up to 25 lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability

What's in It for You

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Bonuses: Monthly sales incentive programs, contests, rewards and more.