Wireless Retail Sales Associate SOUTH BEND | St Rd 933 Avg. All in $30
Arch Telecom · South Bend, IN · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate like EEO, application instructions (Apply Now, Inquiries). Also remove duplicated lines.
We need to parse the posting.
Content:
- Intro: "We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion."
That's about the role.
- "What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-storeExploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. Approaching service and sales needs with patience, honesty, and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.How were redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.Develop strong peer relationships where we are all accountable for the companys success.Be willing to have a good time while providing first class customer experience"
That's responsibilities.
- "The Ideal Candidate Will Bring A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.Effective at balancing customer experience and performance goals.6 months of customer service and/or sales experience, Retail environment preferred"
That's qualifications/requirements.
- "Whats in it for you? Employee Stock Ownership Program (ESOP)Competitive hourly payUncapped commission earningsAutomatic raises when reaching attainable milestonesExciting opportunities for career advancementA culture of care & excellenceDiscounted T-Mobile Cell Phone PlanHealth Benefits for Full Time EmployeesBONUSES: Monthly sales incentive programs, contests, rewards and more."
That's benefits and pay.
- "What must haves do you need? Be at least 18 years of ageHigh school degree or GEDAbility to stand for long periods of timeAbility to lift objects weighing up to 25lbsReliable transportationFull Time (40 hours) or Part Time (20+ hours) availability"
That's requirements (age, education, physical, schedule). Also schedule info.
- Diversity & Inclusion paragraph: we can drop as boilerplate? It's not EEO but it's about diversity; could be considered boilerplate but maybe keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Diversity & Inclusion might be considered EEO-like; safer to drop.
- "Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net IND2" drop.
Thus sections:
About the role: intro paragraph.
Responsibilities: list of duties (the bullet-like sentences). We'll format as
- each duty.
Requirements: maybe combine qualifications and must haves? Could have Requirements section with list: 6 months customer service/sales experience, retail preferred; at least 18 years old; high school degree or GED; ability to stand long periods; lift up to 25lbs; reliable transportation; full/part time availability.
Qualifications: maybe same as Requirements? But we need to avoid thin sections. Could combine into one Requirements section. However we have also "Ideal Candidate Will Bring" which includes skills: strong desire to learn, competitive drive, willingness to work alongside peers, effective at balancing CX and performance goals. Those could be Skills.
Thus we can have:
- About the role (intro)
- Responsibilities (list)
- Skills (list of ideal candidate traits)
- Requirements (list of must-haves: experience, age, education, physical, transport, schedule)
- Benefits (list)
- Pay (maybe include competitive hourly pay, uncapped commission, automatic raises, ESOP? Actually ESOP is benefit. Pay section: competitive hourly pay, uncapped commission earnings, automatic raises when reaching attainable milestones. Could also include ESOP as benefit.)
- Schedule: maybe we already included schedule in Requirements; but we could have separate Schedule section if posting states Full Time (40 hours) or Part Time (20+ hours) availability. That's schedule info. Could put schedule in Requirements or separate. Since we have schedule info, we can create Schedule section.
But we must avoid thin sections. Schedule section would have just that line; maybe okay if we combine with Requirements. However the instruction: "Prefer a few substantive sections over many thin ones." So better to combine schedule into Requirements.
Thus sections: About the role, Responsibilities, Skills, Requirements, Benefits, Pay.
Check if we have enough content for each.
About the role: intro paragraph.
Responsibilities: list of duties (multiple). We'll break into sensible items.
Skills: list from Ideal Candidate Will Bring: strong desire to learn and master skills, competitive drive, confidence to succeed in fast-paced sales environment, willingness to work alongside peers and store leaders learning/sharing best practices while serving customers and providing resolutions, effective at balancing customer experience and performance goals.
Requirements: list: 6 months of customer service and/or sales experience (retail preferred); at least 18 years of age; high school degree or GED; ability to stand for long periods; ability to lift objects up to 25 lbs; reliable transportation; full-time (40 hrs) or part-time (20+ hrs) availability.
Benefits: list: Employee Stock Ownership Program (ESOP); discounted T-Mobile cell phone plan; health benefits for full-time employees; culture of care & excellence; exciting opportunities for career advancement; monthly sales incentive programs, contests, rewards and more.
Pay: list: competitive hourly pay; uncapped commission earnings; automatic raises when reaching attainable milestones.
We should not include duplicated lines. Ensure we preserve all substantive info.
Now produce HTML fragment:
About the role
...
Responsibilities
- ... ...
- for any list of duties/requirements/benefits. It didn't forbid nested lists, but safer to keep flat list items; we can incorporate sub-points into main items. We'll create list items each representing a duty. Now Skills list: - Strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers - Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment - Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues - Effective at balancing customer experience and performance goals Requirements list: - 6 months of customer service and/or sales experience (retail environment preferred) - At least 18 years of age - High school degree or GED - Ability to stand for long periods of time - Ability to lift objects weighing up to 25 lbs