Wireless Retail Sales Associate RONKONKOMA - Ronkonkoma Ave | NY
Arch Telecom · Ronkonkoma, NY · 1 mo ago
Business DevelopmentFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Content:
- Intro: "We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion."
That's about the role.
- "What you'll do in your role?" then bullet list (actually sentences). We'll need to extract duties.
List items:
- Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
- Approaching service and sales needs with patience, honesty, and empathy.
- Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
- Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
- Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
- Build relationships with and partner with employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships where we are all accountable for the companys success.
- Be willing to have a good time while providing first class customer experience
That's responsibilities.
- "The Ideal Candidate Will Bring A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers. Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. Effective at balancing customer experience and performance goals. 6 months of customer service and/or sales experience, Retail environment preferred"
That's qualifications/requirements.
- "Whats in it for you?" then bullet list:
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Discounted T-Mobile Cell Phone Plan
- Health Benefits for Full Time Employees
- BONUSES: Monthly sales incentive programs, contests, rewards and more.
That's benefits and pay.
- "What must haves do you need?" then list:
- Be at least 18 years of age
- High school degree or GED
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 25lbs
- Reliable transportation
- Full Time (40 hours) or Part Time (20+ hours) availability
That's requirements (maybe schedule). Also schedule info: Full Time (40 hours) or Part Time (20+ hours) availability.
- Diversity & Inclusion paragraph: we can maybe include as part of About the role or separate? It's not a required heading; we could include as a paragraph under About the role or maybe as its own section? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Diversity & Inclusion is substantive. Could be its own section, but we only have predefined headings list; we could put it under About the role or maybe as a separate "Culture" but not in list. Better to incorporate into About the role as a paragraph.
- "Apply Now: www.archtelecom.net Inquiries: Recruiting@archtelecom.net" is application instruction, must be removed.
Now decide sections:
- About the role: include intro paragraph plus diversity inclusion maybe.
- Responsibilities: list of duties.
- Requirements: maybe combine qualifications and must haves? Could separate Qualifications (education/experience) and Requirements (physical, age, transport, schedule). But we have headings: Qualifications, Skills, Requirements. We need to decide.
We have content: "6 months of customer service and/or sales experience, Retail environment preferred" (qualification). Also "Strong desire to learn...", "Competitive drive...", "Willingness to work alongside peers...", "Effective at balancing...". Those are skills/attributes.
We also have "Be at least 18 years of age", "High school degree or GED", "Ability to stand for long periods of time", "Ability to lift objects weighing up to 25lbs", "Reliable transportation", "Full Time (40 hours) or Part Time (20+ hours) availability". Those are requirements.
We could have:
- Qualifications: education/experience (high school/GED, 6 months experience). Could also include age? Age is a requirement but could be in Requirements.
- Skills: desired attributes (desire to learn, competitive drive, teamwork, balancing experience/performance).
- Requirements: physical abilities, schedule, transportation.
- Benefits: list of benefits.
- Pay: we have "Competitive hourly pay", "Uncapped commission earnings", "Automatic raises when reaching attainable milestones". That's pay info.
- Schedule: we have Full Time (40 hours) or Part Time (20+ hours) availability. That's schedule.
But we must not create sections with placeholder text. All these have real content.
We need to avoid repeating job title.
We must not include cookie/navigation/legal/EEO etc. Diversity inclusion is okay.
We must not include application instructions.
Now produce HTML fragment:
About the role
... intro paragraph plus diversity inclusion maybe.
Responsibilities
- ... each duty as separate li.
- for any list of duties/requirements/benefits. Could nest lists? Probably okay but simpler: each top-level duty as li, and sub-items as nested
- . We'll do that.
List:
1. Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
- Approaching service and sales needs with patience, honesty, and empathy.
- Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
- Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
- Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
- Build relationships with and partner with employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships where we are all accountable for the companys success.
- Be willing to have a good time while providing first class customer experience
That's a lot; maybe break into separate li for each top-level bullet: "Learn and build proficiency..." is a big one with subitems. Could split but okay.
Alternatively, we could list each action as separate li without nesting: e.g., "Learn and build proficiency in customer service while providing best-in-class experience", "Help customers pick up where they left off...", etc. Simpler.
Let's produce a flat list of duties:
- Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
- Perform side-by-side selling to find personalized solutions beyond basic device and service plans, including accessories and emerging IoT devices.
- Guide customers through purchasing experience with thoughtful questions, informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in digital tools to demonstrate coverage, plan benefits, and wireless redefinition (device/account inspection, review, troubleshooting).
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships and partner with employees across channels (business, customer service) to collectively own the customer experience, resolve issues, and create a seamless environment.
- Identify and handoff small business leads.
- Develop strong peer relationships and share accountability for company success.
- Be willing to have fun while delivering first-class customer experience.
That covers.
Now Requirements/Qualifications/Skills.
We'll create:
Qualifications
- High school diploma or GED
- 6 months of customer service and/or sales experience (retail environment preferred)
Skills
- Strong desire to learn and master skills required of customer advocates
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing best practices
- Effective at balancing customer experience and performance goals
Requirements
- At least 18 years of
- . We'll do that.
List:
1. Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
- Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
- Approaching service and sales needs with patience, honesty, and empathy.
- Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
- Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
- Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
- Build relationships with and partner with employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships where we are all accountable for the companys success.
- Be willing to have a good time while providing first class customer experience
That's a lot; maybe break into separate li for each top-level bullet: "Learn and build proficiency..." is a big one with subitems. Could split but okay.
Alternatively, we could list each action as separate li without nesting: e.g., "Learn and build proficiency in customer service while providing best-in-class experience", "Help customers pick up where they left off...", etc. Simpler.
Let's produce a flat list of duties:
- Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
- Perform side-by-side selling to find personalized solutions beyond basic device and service plans, including accessories and emerging IoT devices.
- Guide customers through purchasing experience with thoughtful questions, informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in digital tools to demonstrate coverage, plan benefits, and wireless redefinition (device/account inspection, review, troubleshooting).
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships and partner with employees across channels (business, customer service) to collectively own the customer experience, resolve issues, and create a seamless environment.
- Identify and handoff small business leads.
- Develop strong peer relationships and share accountability for company success.
- Be willing to have fun while delivering first-class customer experience.
That covers.
Now Requirements/Qualifications/Skills.
We'll create: