Wireless Retail Sales Associate RIO GRANDE | Route 9 Avg All In $30 Arabic Speaking Preferred

What You'll Do in Your Role

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side sell to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Demonstrate how Arch Telecom's ever-expanding coverage stacks up in the customer's neighborhood, providing a lightning-fast LTE network.
• Explain why plans and services will let customers live unlimited, feel the love, stay connected, and go further.
• Understand and share how Arch Telecom is redefining wireless, from device and account inspection to troubleshooting.
• Complete training on in-store experience, new skills, and processes, knowledge of systems, and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where accountability for the company's success is shared.
• Willingly have a good time while providing first-class customer experience.

  The Ideal Candidate

  • A strong desire to learn and master the skills required of our customer advocates and build meaningful connections with customers.
  • A competitive drive and confidence to succeed in a fast-paced sales environment.
  • A willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues.
  • An effective balance between customer experience and performance goals.
  • At least 6 months of customer service and/or sales experience, preferably in a retail environment.

  What's in It for You?

  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Uncapped commission earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • A culture of care & excellence
  • Discounted T-Mobile Wireless Plan
  • Health benefits for full-time employees
  • Bonuses: monthly sales incentive programs, contests, rewards, and more.

  Must Haves

  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25 lbs
  • Reliable transportation
  • Full Time (40 hours) or Part Time (20+ hours) availability