Wireless Retail Sales Associate PARKERSBURG | Pike St Avg. All in $30

What you'll do in your role

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
• Sell personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
• Approach service and sales with patience, honesty, and empathy.
• Demonstrate how Arch Telecom's ever-expanding coverage stacks up in the customer's neighborhood, providing lightning-fast LTE networks.
• Explain why plans and services will enable customers to live unlimited, feel the love, stay connected, and go further.
• Participate in device and account inspections, reviews, and troubleshooting.
• Complete training on in-store experience, new skills, and processes, gaining knowledge of systems and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships, being accountable for the company's success.
• Willingly have a good time while providing exceptional customer experience.

The Ideal Candidate

• A strong desire to learn and master the skills required of our customer advocates and build meaningful connections with customers.
• A competitive drive and the confidence to succeed in a fast-paced sales environment.
• A willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues.
• An effective balance between customer experience and performance goals.
• At least 6 months of customer service and/or sales experience, preferably in a retail environment.

What must haves do you need?

• Be at least 18 years of age.
• Have a high school diploma or GED.
• Be able to stand for long periods of time.
• Be able to lift objects weighing up to 25 lbs.
• Have reliable transportation.
• Be available for full-time (40 hours) or part-time (20+ hours) work.