Wireless Retail Sales Associate NEW YORK | E 116th St Avg. All in $30

What You'll Do in Your Role

Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store.

Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.

Side-by-side sell to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and IoT devices.

Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.

Approach service and sales needs with patience, honesty, and empathy.

Become proficient in using digital tools to enhance interactions and onboarding, demonstrating:

• How our ever-expanding coverage stacks up in customers' neighborhoods, offering lightning-fast LTE networks.
• Why plans and services will enable customers to live unlimitedly, feel loved, stay connected, and go further.
• How we redefine wireless, from device and account inspection to troubleshooting.

Training and Development

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.

Successfully identify and handoff small business leads.

Develop strong peer relationships where accountability for company success is shared.

The Ideal Candidate

A strong desire to learn and master the skills required of our customer advocates and build meaningful connections with customers.

A competitive drive and the confidence to succeed in a fast-paced sales environment.

A willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and resolving issues.

An effective balance between customer experience and performance goals.

Qualifications

• At least 18 years of age.
• A high school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs.
• Reliable transportation.
• Full-time (40 hours) or part-time (20+ hours) availability.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health benefits for full-time employees
• Bonuses: monthly sales incentive programs, contests, rewards, and more.