Wireless Retail Sales Associate MAYFAIR MALL

About the role

Arch Telecoms is a national Wireless Preferred Retailer for the #1 mobile provider in the United States, operating 200+ retail stores. As a Mobile Associate (MA) you will be a brand ambassador, creating energy and excitement around our products and services while building meaningful connections with customers. This is a learning role designed to develop the skills needed for promotion to Mobile Expert after training completion.

Responsibilities

• Learn and build proficiency in customer service while delivering a best‑in‑class experience.
• Help customers resume their shopping journey across online, Customer Care, or in‑store channels.
• Explore individual needs and provide hands‑on demonstrations of the latest technology.
• Engage in side‑by‑side selling to craft personalized device and service solutions, including accessories and IoT devices.
• Guide customers through the purchasing experience with thoughtful questions, informative answers, and expert advice.
• Use digital tools to illustrate coverage, plan benefits, and network performance.
• Complete training on in‑store processes, systems, and reference resources.
• Build relationships with employees across business and customer‑service channels to own the customer experience and resolve issues.
• Identify and hand off small‑business leads.
• Develop strong peer relationships and contribute to the company’s success.
• Maintain a fun, first‑class customer experience environment.

Qualifications

• Strong desire to learn and master customer‑advocate skills.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to collaborate with peers and store leaders, sharing best practices.
• Ability to balance customer experience with performance goals.
• At least 6 months of customer‑service and/or sales experience (retail preferred).
• High school diploma or GED.
• Must be at least 18 years of age.
• Ability to stand for long periods and lift objects up to 25 lb.
• Reliable transportation.
• Availability for full‑time (40 hours) or part‑time (20 + hours) schedules.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Discounted T‑Mobile wireless plan
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards, and bonuses

Pay

Competitive hourly wage plus uncapped commission earnings, with automatic raises tied to performance milestones.

Schedule

Full‑time (40 hours) or part‑time (20 + hours) availability required.