Wireless Retail Sales Associate FARIBAULT | Central Ave N Avg. All in $30 Spanish Speaking

About the role

As a Mobile Associate (MA) with Arch Telecom, you'll work as part of a Retail Team to bring the brand to life. You'll be a brand ambassador, creating energy and excitement around our products and services in a fast-paced, fun environment where customer needs are your first focus. This is a learning role where you'll build required skills and expertise in preparation for promotion to Mobile Expert upon training completion.

What you'll do in your role

• Learn and build proficiency in customer service while providing a best-in-class customer experience
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store
• Use side-by-side selling to find personalized solutions beyond device and service plans, including accessories and Internet of Things (IOT) devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise
• Approach service and sales needs with patience, honesty, and empathy
• Become proficient in digital tools to demonstrate coverage, plans, and services
• Complete training on in-store experience, new skills, processes, and knowledge of systems and reference resources
• Build relationships with employees across channels, including business and customer service
• Collectively own the customer experience and resolve issues to create a seamless environment
• Successfully identify and handoff small business leads
• Develop strong peer relationships and be accountable for the company's success

The ideal candidate will bring

• A strong desire to learn and master the skills required of our customer advocates
• Ability to build meaningful connections with our customers
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing best practices
• Effective at balancing customer experience and performance goals
• 6 months of customer service and/or sales experience, preferably in a Retail environment

What's in it for you

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care and excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards and more

What must-haves do you need

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability
• Spanish Speaking preferred