Wireless Retail Sales Associate CORAL SQUARE MALL

About the role

As a Mobile Associate (MA), you will work as part of a Retail Team to bring the brand to life. You will be a brand ambassador, creating energy and excitement around our products and services in a fast-paced, fun environment where customer needs are your first focus. This is a learning role where you will build required skills and expertise in preparation for promotion to Mobile Expert upon training completion.

What you'll do in your role

• Learn and build proficiency in customer service while concurrently providing a best-in-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and Internet of Things (IOT) devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise, approaching service and sales needs with patience, honesty, and empathy
• Become proficient in digital tools designed to enhance interactions and actively demonstrate how coverage stacks up in our customers' neighborhoods, why plans and services let customers live unlimited, and how we're redefining wireless through device and account inspection, review, and troubleshooting
• Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
• Build relationships with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues, identify and handoff small business leads, and develop strong peer relationships where all are accountable for the company's success
• Be willing to have a good time while providing first-class customer experience

The ideal candidate will bring

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers
• Competitive drive and confidence to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions to issues
• Effective at balancing customer experience and performance goals
• 6 months of customer service and/or sales experience, Retail environment preferred

What's in it for you

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Bonuses: Monthly sales incentive programs, contests, rewards and more

What must-haves do you need

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability