Wireless Retail Associate Manager MILLER PLACE | NY-25A

About the role

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

Responsibilities

• Learn and build proficiency in customer service while providing a best‑in‑class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store
  • Exploring individual needs and providing hands‑on demonstrations of the latest technology in‑store
  • Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan, including unique accessories and up‑and‑coming Internet of Things (IoT) devices
  • Guiding customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise
  • Assisting the Retail Store Manager in daily operations and coaching
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever‑expanding coverage stacks up in the customer’s neighborhood, providing a lightning‑fast LTE network
  • Why plans and services let customers live unlimited, feel the love, stay connected, and go further
  • How we’re redefining wireless, down to device and account inspection, review, and troubleshooting
• Complete training on in‑store experience, new skills and processes, knowledge of systems, and reference resources
• Build relationships with and partner with employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment
  • Successfully identify and hand off small business leads
  • Develop strong peer relationships where all are accountable for the company’s success
• Be willing to have a good time while providing a first‑class customer experience

Requirements

• Leadership mindset
• Competitive drive and confidence to succeed in a fast‑paced sales environment
• Willingness to lead your team, share best practices, serve customers, and provide resolutions to issues
• Effectiveness with operational, financial, and performance management
• Amazing communication skills with both team and customers
• Prior wireless sales experience
• At least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Availability for full‑time schedule (40 hours per week)

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T‑Mobile cell phone plan
• A culture of care & excellence
• Health benefits for full‑time employees