Wire Operations & Member Services Specialist

About the role

Our client is a well-established financial institution dedicated to providing exceptional service and secure financial solutions. They foster a collaborative work environment that values accuracy, integrity, and professional growth.

Responsibilities

• Process domestic and international wire transfers while ensuring compliance with internal procedures and regulatory requirements.
• Complete transaction verification, fraud prevention measures, and required compliance screenings before processing wire requests.
• Affix assistance customers with online banking, debit card inquiries, live chat support, and interactive teller services.
• Maintain oversight of overdrawn and low-balance accounts by conducting research, communicating with customers, and performing account maintenance as needed.
• Prepare recurring operational reports, audits, reconciliations, and other assigned processing tasks.
• Support administrative functions including document scanning, electronic document processing, digital record maintenance, and card-related requests.
• Respond to internal staff and customer requests related to account services, payment limits, courtesy pay, and travel notifications.
• Cross-train within the department and provide backup support during peak workloads or employee absences.
• Complete additional operational or administrative duties as assigned.

Qualifications

• A high school diploma or GED is required.
• One to three years of banking, financial services, operations, or related administrative experience is preferred.
• A strong attention to detail and ability to maintain accuracy in a high-volume environment are essential.
• Excellent communication and customer service skills are necessary.
• Proficiency with Microsoft Office and general office equipment is required.
• Strong data entry and 10-key skills are important.
• The ability to prioritize multiple tasks while meeting deadlines is crucial.
• A willingness to work overtime when business needs require is expected.

Benefits

Full Package

Perks

• Benefits
• A stable, team-oriented work environment
• Cross-training and professional development opportunities
• An opportunity to build experience in banking operations and financial services
• A meaningful role supporting critical daily financial transactions

Additional Details

• An office-based position with extended periods of computer work
• A collaborative team environment with cross-training opportunities
• The position requires a strong focus on compliance, confidentiality, and operational accuracy
• Frequent interaction with customers, vendors, and internal departments