Winter Shelter Supervisor

About the role

Allegheny County and CFA operate seasonal Winter Shelter services to provide safe, low-barrier emergency shelter for adults experiencing homelessness during the cold-weather months. The Winter Shelter operates seven days per week and serves a high volume of adults with diverse and often complex needs. The program operates across two locations, including a primary Winter Shelter with capacity to serve up to 150 adults overnight and an overflow location that may serve approximately 30 additional adults. The program operates within a low-barrier, trauma-informed model designed to provide immediate safety while connecting individuals with services, resources and opportunities to move toward stable housing. Winter Shelter Supervisors provide operational leadership across the shelter system and work closely with shelter leadership, Leads, Shelter Staff, security, community providers and Allegheny County Department of Human Services.

The Winter Shelter Supervisor is responsible for providing leadership and operational oversight for Winter Shelter services. Supervisors help ensure that shelter operations are safe, organized, welcoming, trauma-informed and consistent with program policies and low-barrier shelter principles. They oversee and support Shelter Leads and frontline Shelter Staff, respond to complex client and operational situations, help maintain appropriate staffing and coverage, and ensure effective communication between shifts and locations. Because Winter Shelter operates seven days per week and emergencies can occur outside of a supervisor’s regularly scheduled hours, Supervisors must be willing and able to participate in a rotating on-call schedule. Supervisors will rotate between scheduled on-site responsibilities and on-call coverage and may be required to respond to urgent staffing, safety, client or facility issues. This position requires flexibility, and Supervisors may provide support at either Winter Shelter location based on operational needs.

Responsibilities

• Provide operational oversight of Winter Shelter services across assigned locations.
• Supervise and support Shelter Leads and frontline Shelter Staff.
• Ensure appropriate staffing and staff deployment based on client census, operational needs and established staffing ratios.
• Coordinate staffing adjustments when employees call off, arrive late or additional coverage is necessary.
• Maintain communication between shifts and ensure important