Winery Concierge

Job Description

Guest Reception and Engagement: Welcomes guests with a friendly and professional demeanor, creating a positive first impression. Answers questions about the winery, its history, and the products offered. Guides visitors to the appropriate tasting areas, tours, or events.

Reservation Management: Handles phone and online inquiries regarding reservations, events, and tours. Schedules and confirms bookings, ensuring proper coordination with other winery departments.

Tasting Room Support: Assists in setting up and organizing the tasting room and reception area. Facilitates wine tastings by explaining wine selections, pairing suggestions, and unique characteristics.

Retail and Sales Assistance: Promotes and processes wine and merchandise sales. Assists guests with purchasing wine club memberships or special event tickets.

Administrative Tasks: Maintains accurate records of reservations, visitor counts, and purchases. Handles guest feedback and escalates issues to management as needed.

Event Support: Supports winery-hosted events, including private tours, corporate gatherings, and weddings. Provides logistical support and maintains an upbeat atmosphere during events.

Qualifications

• Previous experience in customer service, hospitality, or a related field (preferably in the wine or beverage industry); experience in a restaurant is preferred but not required.
• RBS and Food Handler Certifications required, or must be willing to complete certifications independently and at personal cost shortly upon hire.
• Basic knowledge of wines and the wine-making process (willingness to learn is a plus).
• Proficiency with reservation software and basic office tools; Tock, Commerce 7.
• Flexibility to work weekends, holidays, and evenings as needed.
• Able to multitask and remain composed in a fast-paced environment.
• To follow instructions and work independently or as part of a team.
• Attention to detail to ensure areas and dishes are thoroughly cleaned and sanitized.
• Strong organizational and time management skills.
• Strong communication and interpersonal skills.
• High School diploma or equivalent.

Pay

Pay Range: $24.00 - $26.00 an hour. Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future.
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world.
• In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For.
• To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.