Wine Steward

About the role

You know your wine. You’re charming, personable, and persuasive – but most of all, you know how to make the wine drinking experience a delight for guests, by selecting the appropriate glasses and pouring properly for our guest to taste. Wine selection, wine pouring and wine selling are the cornerstones of our Wine Steward role. As a Wine Steward at Giant Eagle, you’ll create points of difference from our competition by enhancing the customer shopping experience, offering recommendations for wine, food, and entertainment.

Responsibilities

• Demonstrate strong knowledge, interest and passion for products and services associated with the role.
• Participate in on-going product and customer service training programs; attend distributor trade shows as necessary.
• Ensure store and personal compliance with State Liquor Laws and company policies and procedures regarding Alcohol.
• Maintain cleanliness of equipment, tables, utensils, floor (to ensure safety), and ensure that sanitation regulations are met.
• Assist customers with B/W/L purchases by providing knowledgeable recommendations and suggestions.
• Enable unparalleled guest service by leading the team by example, constantly striving to delight and surprise our guests, vendors, and stakeholders.
• Take an active role in building the store's beer/wine assortment, throughout the year and at resets, by regularly communicating with distributors and LOB Merchandising staff.
• Develop and execute merchandising and marketing programs to drive sales and profit margins.
• Perform all functions of a Team Leader in his/her absence, when necessary and where appropriate.
• Develop unique customer tasting events and sampling programs.

Requirements

• 1 to 3 years of experience required.
• Strong customer service experience required.
• Wine knowledge and/or wine industry experience desired.
• Experience in retail food, catering or restaurant environment desired.
• High school diploma or equivalent required.
• Certificate from a sommelier organization, such as The Court of Master Sommeliers, is strongly preferred.
• Ability to lift up to 50 pounds.
• At least 21 years of age.

Benefits

• Eligible employees may be offered health, vision, and dental insurance.
• Personal/sick paid time.
• 401(k) retirement savings plan.
• Bonus potential.
• Paid bereavement, vacation and paid holidays.

Pay

The hiring range for this position is $16.00– $16.125 per hour/year. Actual compensation will be determined based on factors such as experience, skills, education, and location.