Wine & Spirits Clerk

Additional Considerations (if Any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Wine & Spirits Clerk
Department: Wine & Spirits
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.

Core Competencies

• Partnerships: Grows relationships with customers and colleagues.
• Growth Mindset: Seeks opportunities for learning and development.
• Results Oriented: Achieves goals and meets expectations.
• Customer Focused: Prioritizes customer needs and satisfaction.
• Professionalism: Demonstrates integrity, respect, and accountability.

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager
Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service:
• Exhibits caring, concern and patience in all customer interactions.
• Treats customers as the most important people in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance by escorting customers to the products they're looking for, securing items that are out of reach, loading or unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Educates customers about products:
• Shares knowledge about products with customers.
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met:
• Rotates, faces, and replenishes merchandise.
• Ensures highest quality standards are met.
• Orders product at supervisor’s request:
• Orders product as requested by supervisors.
• Assists with inventory as requested:
• Assists with inventory as requested.
• Builds displays as needed:
• Buils displays as needed.
• Assists in other areas of store as needed:
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required:
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education And Experience

• No education requirement.
• Over six months up to one year of similar or related work experience.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• This position is occasionally exposed to dirt, cleaning solvents and equipment movement hazards.
• There is exposure to temperature extremes and dampness.
• This is a fast-paced work environment with significant pressure.

Equipment Used To Perform Job

• Two wheeler, cash register, pallet jack, box cutter, feather duster, and telephone.

Contacts

• Has daily contact with customers, employees, suppliers/vendors, federal/state governmental or regulatory agencies, and the general public.