Wine & Beer Associate

About the Company

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations—19 in the Cleveland, Ohio area and 4 in the Chicago, Illinois market—supported by two distribution warehouses, a food production facility, and a corporate office in Warrensville Heights, Ohio. Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member.

About the Role

At Heinen’s, our approach to wine & beer centers on creating a “wine & beer shop within a grocery store.” We look for individuals who have a love for wine & beer and embrace fun, creative ways to bring that vision to life for our customers. This is a fantastic opportunity to gain experience in the wine and beer business while working alongside a passionate, dedicated team.

Responsibilities

• Prioritize and manage daily tasks in alignment with changing business needs.
• Develop and share comprehensive knowledge of the Wine & Beer Department.
• Collaborate with the Wine & Beer Lead to organize, support, and execute product demonstrations and special events.
• Leverage product knowledge and promotional information to provide exceptional customer assistance within the Wine & Beer Department.
• Work collaboratively as part of a team to complete daily operational tasks, including shrink tracking, order writing, stocking, product rotation, and merchandising.
• Prepare and manage product orders using effective par levels and planning techniques.
• Ensure compliance with all company policies related to personal conduct and food safety standards.
• Participate in required corporate meetings and training programs.
• Perform additional duties as assigned to support department and company objectives.

Requirements

• Excellent written and verbal communication skills.
• Strong sense of urgency with the ability to work independently and efficiently to complete daily responsibilities.
• Minimum age of 21 years, in compliance with alcohol service regulations.
• Knowledge of wines from around the world, with the ability to guide customers on product selection and appropriate food pairings.
• Demonstrated passion for retail, with a strong focus on quality, customer service, organization, and attention to detail.
• Ability to work with minimal supervision.
• Production-oriented mindset, capable of performing repetitive tasks while standing for extended periods.
• Ability to frequently lift and/or move up to 50 pounds.
• Willingness to work flexible hours as required to meet business needs, including occasional additional hours.
• Availability to work a non-traditional schedule, including evenings, weekends, and holidays.
• Ability to work in environments that may occasionally involve exposure to hot or cold conditions.

Benefits

• Competitive compensation.
• Professional development and leadership training programs.
• Paid time off.
• Flexible scheduling designed to promote a healthy work-life balance.