Windows Systems Support Technician / Engineer

Location: Albany, NY 12207 (100% onsite) • Contract

About the role

We are seeking an experienced Windows Systems Support Technician/Engineer to support enterprise Windows 11 Upgrade and IT Asset Management projects in a complex technical environment. The ideal candidate will have strong hands-on experience with Windows 11 deployment, imaging, hardware configuration, troubleshooting, SCCM, ServiceNow, and Jira, along with the ability to work independently with end users, researchers, vendors, and IT teams.

Responsibilities

• Perform Windows 11 (LTS, Pro, Enterprise) upgrades, installations, configurations, and troubleshooting.
• Build and configure Windows 11 systems manually (non-automated imaging/builds).
• Install, configure, and troubleshoot computer hardware, peripherals, laboratory instruments, and associated software.
• Support hardware replacements, upgrades, and post-upgrade configuration validation.
• Utilize SCCM to deploy packages, investigate deployment issues, and support imaging activities.
• Coordinate directly with researchers, vendors, and business users to complete upgrade activities.
• Create, update, and manage incidents, requests, and documentation in ServiceNow and Jira.
• Perform room-by-room IT asset inventories using inventory scanners or RFID tools.
• Maintain accurate asset records and reconcile inventory discrepancies.
• Produce inventory status reports and collaborate with IT and Facilities teams.
• Troubleshoot Windows operating systems, drivers, printers, scanners, cameras, and other peripherals.
• Document technical procedures, resolutions, and knowledge articles.

Requirements

• 5+ years of Windows Systems Support/Desktop Support experience.
• Strong hands-on experience with Windows 11 (LTS, Pro, Enterprise).
• Experience with Windows upgrades, imaging, deployment, and troubleshooting.
• Expertise in hardware installation, configuration, and peripheral support.
• Experience with SCCM for software deployment and imaging.
• Working knowledge of ServiceNow and Jira.
• Experience with IT asset management and inventory tracking.
• Strong troubleshooting, documentation, and customer support skills.
• Ability to work independently in a fast-paced onsite environment.

Preferred Qualifications

• Experience supporting laboratory instruments and scientific software.
• Pharmaceutical industry experience.
• Experience with RFID or inventory scanning tools.
• High School Diploma or Bachelor’s Degree.