Window Service Technician I

About the role

The Overview Maintenance Technician I position is an entry-level customer-facing role within Builders FirstSource, the leading supplier of building materials, value-added components, and building services to the professional market. This position is responsible for servicing and maintaining window and sliding glass door products, reporting to the Service Department Manager.

Responsibilities

• Locates sources of problems by observing windows and sliding glass doors in operation; listens for problems; uses precision measuring and testing instruments.
• Removes defective parts by dismantling devices; uses hand and power tools; examines form and texture of parts.
• Determines changes in dimensional requirements of parts by inspecting used parts; uses rules, calipers, micrometers, and other measuring instruments.
• Adjusts functional parts of devices and control instruments by using hand tools, levels, plumb bobs, and straightedges.
• Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipates needed equipment, parts, and supplies.
• Conserves maintenance resources by using equipment and supplies as needed to accomplish job results.
• Provides mechanical maintenance information by answering questions and requests.
• Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

Essential Duties and Responsibilities

• Conduct service/repairs, assist with warranty issues, and file warranty reports with vendors.
• Provide on-site assistance to help troubleshoot and repair products.
• Frequent/daily use of ladders and lifting 30+ pounds.
• Plan and coordinate activities concerned with investigating and resolving customer reports of problems.
• Review performance reports and documentation from customers and sales representatives and inspect malfunctioning or damaged products to determine nature and scope of problem.
• Analyze, review, and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action.
• Maintain high accuracy in performing service work on product per work order specifications.
• Provide a communication link between the customer and the Company to help ensure that effective service is provided to the customer.
• Backup other maintenance technicians as needed.
• Inform supervisor of any shortages in stock, or of any malfunctions or damage to equipment or vehicles.
• Restock incoming supplies, keep tools and machinery clean and maintained, and is responsible for all tools assigned to truck.
• Maintain truck by keeping it clean and organized.

Minimum Requirements

• Valid driver’s license with a clean driving record.
• 1-2 years of industry experience preferred.
• Fluent in English, bilingual Spanish preferred.

Competencies

• Ethical Conduct
• Problem Solving/Analysis
• Technical Capacity
• Attention to detail
• Customer service
• Self-discipline
• Knowledge of industry safety practices
• Knowledgeable in the use of a variety of hand and power tools
• Good hygiene and communication skills
• Language Skills
• Reasoning Ability

Work Environment / Physical Activity

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• Frequently required to sit.
• Regularly required to climb or balance and talk or hear.
• Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Regularly exposed to moving mechanical parts and outside weather conditions.
• Frequently exposed to fumes or airborne particles and risk of electrical shock.
• Often exposed to high, precarious places and vibration.

Position Details

This position was posted on 05/13/2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application. At Builders FirstSource, we want you and your career to be greater than what you ever could have expected. Our supportive, people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what’s possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.

Benefits

Builders FirstSource offers competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier, and more secure lives. To view all our benefit offerings click here.

Equal Opportunity/Affirmative Action Employer

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.