Window Dispatcher TriMet LIFT Beaverton R2

About the role

Transdev is hiring a Window Dispatcher for our TriMet LIFT contract in Beaverton, Oregon. The Window Dispatcher oversees road service through communication with Operators and provides customer support to clients. We seek customer service–oriented professionals dedicated to safety.

Pay

Position subject to Collective Bargaining Agreement: $27.25 – $38.44 (Union Collective Bargaining Agreement Payscale). Starting pay $27.25 with progression to $38.44 over 3 years.

Benefits

• Vacation: Greater than 1 year of service for full-time (40 hours) and part-time (24 hours)
• Paid sick leave: Minimum 40 hours
• Medical, dental, and vision coverage after 30 calendar days for full-time employees
• Life insurance
• 401(k) retirement benefits
• Company holidays

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures (on-time performance, incidents, etc.)
• Work closely with the Scheduler or schedule upcoming workday shifts for bus drivers
• Verbally direct/guide bus drivers on basic work rules, scheduling planned absences, bidding practices for open work, etc.
• Coordinate with maintenance to obtain equipment availability for service and assign equipment to drivers
• Manage emergency situations for vehicle operators and act as liaison between the carrier and emergency services
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service
• Perform other duties as required

Requirements

• High school diploma or GED; technical degree preferred
• 3–5 years of experience dispatching
• Excellent verbal, interpersonal, and customer service skills
• Strong problem-solving and analytical skills
• Ability to work shifts or flexible schedules as needed
• Subject to DOT drug testing and physical if applicable; DOT Regulation 49 CFR Part 40 prohibits Schedule I drugs, including cannabis, for any reason
• Internal candidates must have an excellent safety record (no more than 1 accident)

Physical Requirements

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions (up to 10% of the job)
• Work indoors in climate-controlled conditions 90% of the time
• Sit for extended periods (up to 6–8 hours per day); infrequently walk long distances on sloped, slippery, or uneven surfaces
• Push and pull objects up to 20 pounds occasionally; lift up to 10 pounds with or without assistance; occasionally bend, kneel, or crouch
• Withstand heavy traffic areas; tolerate exposure to dust, vehicle fumes, and noise

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.