Window and Door Service Tech

Description

The successful candidate will be someone who is meticulous and takes pride in the accuracy of their work. Being able to build relationships with customers and coworkers as well as be a trusted advisor is essential. This position spends a significant amount of time in the field so the ability to map out the most productive day is key to meeting our customer’s needs in a timely manner.

Purpose of Position

Provide field support to the design and sales teams to ensure accurate measurements of projects being quoted. Serve as primary point of contact between sales reps and customers during the lifecycle of the sale.

Essential Functions

• Serve as a liaison between sales reps, superintendents, and location management.
• Verify measurements used in design take-offs to ensure accuracy of quotes to potential customers.
• Work with customers and staff to resolve issues such as warranty work, non-warranty work, installation problems, fixes due to mistakes and damage repair.
• Complete window repairs and installation. Duties include, but are not limited to, repair and installation of windows, doors, and all related hardware/materials.
• Serve as support for truss manufacturing by completing truss repairs as needed.
• Instruct contractors on jobsites on the proper way to assemble and mull impact windows and doors.
• Swap dunnage doors if vendor shipped without proper door to expedite installation.
• Must successfully pass company-provided forklift operator training program and maintain “certification” through safe operation and following of procedures.
• Insure that parts and supplies needed for a job are correct before leaving for the jobsite.
• Complete all necessary reports; check orders filled, check material received, and complete vehicle inspection forms.
• Load and safely handle orders and needed materials.
• Maintain knowledge of proper identification of inventory items.
• Follow the company’s policies as outlined in the company safety program and company employee handbook.
• Maintain a professional appearance and attitude, and provide exceptional customer service skills while servicing customers.
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