WinCo Foods

Job Summary

Consistently provides friendly and cooperative service to internal and external customers at our retail locations which operate 24 hours/7 days per week with limited exceptions, by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-checkout (SCO) lane, or customer service desk as assigned. Generally works 6-8 hour shifts between 500 am and 100 am.

Typical Duties And Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers.
• Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds.
• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
• Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
• Stocks, prices and rotates merchandise.
• May be assigned to a multi station self-checkout lane as needed.
• May be assigned to the customer service counter as needed.
• Performs other duties as assigned or needed.
• Follows all state and federal laws concerning the sale of any restricted or regulated items (i.e. tobacco, alcohol).
• Adheres to all United States Department of Agriculture Food Stamp or WIC voucher procedures.

Additional Self-Checkout Attendant Duties And Responsibilities

• Regularly moves within SCO area to expedite transactions, maintain attentive presence and keep area clear of safety hazards.
• Initiates and engages contact with customers as they process their transactions.
• Responds to SCO stations to accurately review, address and clear alerts and/or errors with customer transactions.
• Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact with customers, observes bottom of the basket, etc.
• Prioritizes safety of employees and customers by addressing or reporting concerns as provided by Company policy.

Requirements

• Ability to Work varied shifts in a 24/7 operation; including night, weekends and holidays.
• Perform friendly, courteous, tactful relations with customers and co-workers with composure.
• Communicate (hearing and speech) to perform customer relation tasks.
• Complete written forms.
• Conduct visual inspection, read information on merchandise, etc.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
• Must be 16 years of age or older.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
• Sure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
• Occasionally use blades for box cutting.
• Use household cleaners to maintain work area (i.e., approved all-purpose cleaner, glass cleaner, etc.).
• Perform primary duties efficiently and accurately.
• Navigate and manage potentially high stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.

Additional Requirements

• As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
• For minors hired, hours may differ as well as machines and equipment operated.