WinCo Foods

About the role

Join WinCo Foods, a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. As the second largest Employee-Owned company in the United States, WinCo is dedicated to offering the lowest possible prices to feed families. In this role, you'll provide friendly and cooperative service to internal and external customers at our retail locations, which operate 24 hours a day, 7 days a week with limited exceptions. You'll process customer orders efficiently, accurately, safely, and courteously at a two-aisle check stand, multi-station self-checkout (SCO) lane, or customer service desk as assigned. Generally, shifts are 6-8 hours long, scheduled between 5:00 AM and 1:00 AM.

Responsibilities

• Welcome, engage, serve, and thank customers while maintaining a friendly and enthusiastic atmosphere.
• Operate check stand equipment such as cash registers, scanners, and scales to process customer orders.
• Engage in suggestive selling and other sales techniques.
• Process monetary transactions, including cash, checks, gift certificates, traveler’s checks, food stamps, coupons, and refunds, while adhering to Cash Handling and Lane Accountability policies.
• Maintain knowledge of product locations, UPC codes, and proper pricing.
• Keep the check stand clean, neat, properly stocked, and ensure a safe and secure work area.
• Stock, price, and rotate merchandise.
• May be assigned to a multi-station self-checkout lane or customer service counter as needed.
• Follow all state and federal laws concerning the sale of restricted or regulated items (e.g., tobacco, alcohol).
• Adhere to USDA Food Stamp or WIC voucher procedures.
• Perform other duties as assigned or needed.

Additional Self-Checkout Attendant Responsibilities

• Move within the SCO area to expedite transactions, maintain an attentive presence, and keep the area clear of safety hazards.
• Initiate and engage with customers as they process transactions.
• Respond to SCO stations to review, address, and clear alerts or errors in customer transactions.
• Monitor multiple simultaneous transactions and verify payments in a fast-paced setting.
• Assist customers at self-checkout kiosks to ensure accuracy and limit shrinkage.
• Maintain high awareness of the self-checkout area, anticipate customer needs, and observe bottom-of-basket items.
• Prioritize safety by addressing or reporting concerns per Company policy.

Requirements

• Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
• Friendly, courteous, and tactful interactions with customers and co-workers.
• Effective communication (hearing and speech) for customer relations.
• Ability to complete written forms and conduct visual inspections of merchandise.
• Frequently lift and maneuver objects up to 20 lbs., and occasionally up to 50 lbs.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods, walk rapidly, bend, stoop, twist, and turn frequently.
• Must be at least 16 years of age.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize PLU codes, product locations, check stand procedures, and company policies.
• Ensure accuracy in scanning, verifying sales, and handling monetary transactions with basic math skills.
• Occasionally use blades for box cutting.
• Use household cleaners to maintain the work area.
• Efficiently and accurately perform primary duties.
• Navigate high-stress situations, volatile customers, and high transaction volumes.

Additional Requirements

• As required by applicable state and local laws: food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
• For minors: hours and equipment operated may differ.

Benefits

WinCo offers top-tier medical plans, tuition support, and an Employee Stock Ownership Plan (ESOP) with over 500 millionaire employee-owners.

Pay

USD $17.15 - USD $28.90 per hour.