Will Call Specialist

About the Role

We are looking for a Will Call Specialist to join our Rexel USA team in Carrollton, TX. The Will Call Specialist is responsible for picking and processing orders for customer/branch will call, small package, and freight outs, including handling all processing of orders, paperwork, and procedures as necessary.

Responsibilities

• Behave consistently with the Company's Core Competencies, Policies, Procedures, and focus on safety
• Utilize RF (Radio Frequency) hand-held devices and printer during the picking process
• Perform daily machine checklists and operate material handling equipment safely and efficiently
• Efficiently and accurately pick, label, and stage orders for customer/branch will call, small packages, and freight out orders
• Properly handle, move, stack, and/or pack various types of merchandise for pickup or shipment
• Ensure products are free of damage
• Carry or transport orders to will call or small package staging areas using material handling equipment as needed
• Accurately process all small package shipments
• Collect all will call paperwork and signatures
• Interact with customers and branch drivers in a polite and professional manner
• Properly use and understand all computer programs and hardware necessary for job tasks
• Report any damage to electronic hardware, material handling equipment, or the Distribution Center immediately to a Supervisor
• Perform other duties as assigned

Requirements

• 1+ years of customer service, distribution center, or similar experience
• High School diploma or GED (required)
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment (preferred)

Skills

• Customer-oriented with excellent communication, organization, and problem-solving skills
• Ability to exhibit a positive, friendly, and helpful attitude with customers and be sensitive to their needs
• Excellent computer skills, including demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
• Product knowledge (a plus)
• Warehouse Management System (WMS), AS/400, or other systems knowledge (a plus)
• Good work approach and flexibility in assigned job functions
• Ability to work in a team environment and be self-motivated
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read and understand RF scanning devices
• Bilingual in Spanish (preferred)
• Ability to work overtime

Physical Demands

• Sit: Frequently (21% to 50%)
• Walk: Constantly (at least 51%)
• Use hands to finger, handle, or feel: Constantly (at least 51%)
• Stoop, kneel, crouch, or crawl: Occasionally (up to 20%)
• Climb or balance: Constantly (at least 51%)
• Talk, hear, taste, smell: Constantly (at least 51%)
• Weight and force demands:
  • Up to 10 pounds: Constantly (at least 51%)
  • Up to 25 pounds: Constantly (at least 51%)
  • Up to 50 pounds: Frequently (21% to 50%)

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise levels and/or exposure to heat and cold: Constantly (at least 51%)
• Handles or works with potentially dangerous equipment: Constantly (at least 51%)

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance (e.g., Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance)
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities