Will Call Specialist

About the role

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. We are looking for a Will Call Specialist to join our Rexel USA team in Carrollton, TX.

The Will Call Specialist is responsible for picking and processing of orders for customer/branch will call, small package, and freight outs. Responsible for handling all processing of orders, paperwork, and procedures as necessary.

Responsibilities

• Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety
• Utilize RF (Radio Frequency) hand-held devices and printer during the picking process
• Perform daily machine check list and operate any material handling equipment safely and efficiently as required
• Efficiently and accurately pick, label, and stage orders for customer/branch will call, small packages, and freight out orders for outbound shipments and/or will call pick up
• Properly handle, move, stack, and/or pack various types of merchandise for pick up or shipment
• Ensure products are free of damage
• Carry or transport orders to the will call or small package staging areas with any material handling equipment as needed
• Accurately process all small package shipments
• Collect all will call paperwork and signatures
• Interact with customers and branch drivers in a polite professional manner
• Properly use and understand all computer programs and hardware necessary for completion of the job task
• Report any damage to electronic hardware, material handling equipment and the Distribution Center immediately to a Supervisor
• Perform other duties as assigned

Qualifications

• 1+ years of customer service, distribution center, or similar experience
• Certification to operate forklift, hand truck, pallet jack, and other warehouse equipment preferred
• High School or GED - Required

Skills

• Customer oriented and motivated with excellent communication, organization, and problem-solving skills
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Excellent computer skills including demonstrated experience with Microsoft Office (Excel), automated order entry systems, and other internet-based tools
• Product knowledge a plus
• Warehouse Management System (WMS), AS/400, or other systems knowledge a plus
• Must have good work approach and be flexible when it comes to assigned job functions
• Must be able to work in a team environment and self-motivated
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to read and understand RF scanning devices
• Bilingual in Spanish is preferred
• Ability to work overtime

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within