Will Call Loader

Department: Operations • Reports to: Inventory Manager

About the role

The Will Call Loader plays a key role in supporting customer fulfillment and inventory accuracy within the lumber yard. This cross-trained position is responsible for executing will-call orders, assisting with product handling, and maintaining a clean and organized work environment. The role includes cashiering, loading, and basic lumber cutting duties, with a strong emphasis on safety, accuracy, and customer service. The Will Call Loader ensures that all will-call processes are executed in alignment with company standards and contributes to the overall efficiency of the inventory and receiving teams.

Responsibilities

• Will-Call Fulfillment & Customer Support: Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders. Provide knowledgeable support on lumber and building materials (LBM) and communicate effectively with the inventory and sales teams.
• Cashiering & Transaction Processing: Accurately process cash, credit, and electronic payments. Maintain proper cash drawer balancing and ensure all transactions are recorded in accordance with company procedures.
• Loading & Material Handling: Safely load LBM and millwork products into customer vehicles. Assist with unloading deliveries and organizing stock in coordination with the receiving team.
• Lumber Cutting & Equipment Operation: Cut lumber to specified dimensions using appropriate tools. Operate forklifts, saws, and other material-handling equipment safely and efficiently.
• Inventory Support & Product Tagging: Ensure correct pricing and tagging of products. Monitor stock levels and communicate inventory needs or discrepancies to the Inventory Manager.
• Safety & Compliance: Follow all company policies related to equipment use, lifting techniques, and workplace safety. Maintain a clean, organized, and hazard-free barn area.
• Process Accountability: Execute will-call procedures as defined by the Inventory Manager. Support inventory control initiatives by maintaining accurate documentation and contributing to shrink reduction efforts.

Requirements

• Previous experience in cashiering, warehouse operations, or customer service preferred.
• Experience in the lumber and building materials industry is a plus.
• Strong customer service orientation, attention to detail, and ability to work in a fast-paced environment.
• Effective communication and teamwork skills.
• Familiarity with LBM products and basic lumber cutting techniques.
• Ability to safely operate forklifts, saws, and other equipment.
• Ability to lift heavy materials (>70 lbs), stand for extended periods, and work outdoors in varying conditions.

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Retirement plan options with employer matching
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development