Will Call Associate

Job Summary

This position ensures professional, accurate and timely processing of will‑call orders. The role is customer‑facing at the will‑call desk and handles the transactional side of the will‑call process, including running invoices, collecting payments when necessary, and supporting Customer Service.

Responsibilities

• Coordinate customer will‑call, generating and coordinating pick‑ups.
• Provide customer service and sales support as needed; key in all national‑account special orders and customer orders.
• Arrange van deliveries, generate routing, and have items picked and staged by the warehouse.
• Organize intercompany and vendor pick‑ups and BRTs.
• Back‑up for Sales Admin with E‑Sysco, receptionist, and other assigned roles.
• Bill add‑ons, daily donations, office‑supply orders, and customer‑billing‑only invoices.
• Set up UPS shipments through will‑call when needed.
• During downtime, work the work queue for incoming customer‑service calls and perform duties as assigned.
• Support customer requests for credit processing.
• Employee Cash Sales Program: create inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 1 year in a customer‑service or customer‑facing role.
• Professional skills:
  • Effective verbal communication with customers and associates.
  • Exemplary listening skills for two‑way communication.
  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
  • Proficient problem‑solving abilities.
  • Strong written communication skills.
  • Fluency in reading, writing, and speaking English.
  • Competence with data‑entry portals or CRT systems.