Wildlife Sales and Service Technician

Sales, Lead Management & Prospecting

• Run inbound and assigned leads within an established territory, responding promptly and professionally.
• Proactively prospect for new wildlife business through networking, referrals, community outreach, and relationship-building with local partners (property managers, realtors, contractors, etc.).
• Conduct on-site inspections and assessments to identify wildlife activity, entry points, and damage.
• Diagnose wildlife issues and determine the appropriate control and exclusion strategy based on the type of animal, customer needs, and site conditions.
• Present service solutions clearly and professionally, including scope of work, timelines, warranty information, and expectations.
• Create accurate pricing and estimates for wildlife services, including service agreements and one-time projects.
• Close sales by securing signed agreements and collecting required approvals and deposits per company policy.
• Maintain a consistent pipeline of opportunities and follow up on open estimates to improve closing percentage.

Service Delivery & Field Execution

• Perform wildlife control services sold, ensuring safety, professionalism, and high-quality workmanship.
• Implement humane wildlife control techniques, including safe capture, removal, relocation, and at times termination of nuisance animals in compliance with applicable laws and regulations.
• Utilize traps and other wildlife control equipment properly and safely.
• Perform exclusion work by sealing entry points to prevent wildlife re-entry, including minor carpentry and repair tasks such as installing screens, sealing gaps, and repairing damaged areas.
• Conduct attic/crawlspace cleanouts and remediation services when required (as trained/authorized).
• Use ladders to access rooftops and hard-to-reach areas, ensuring proper installation of exclusion materials.
• Safely operate power tools such as drills, saws, and other equipment to complete exclusion work efficiently and effectively.
• Ensure the work performed matches the scope sold and communicate any needed changes or additional recommendations to the customer and management.

Customer Communication & Service Experience

• Serve as the primary point of contact for customers from initial inspection through job completion.
• Provide clear communication and set proper expectations regarding the wildlife control process, job timeline, and service requirements.
• Maintain a professional and courteous demeanor on-site and in all written/phone communication.
• Handle customer questions, concerns, and objections with confidence and professionalism.
• Respond to service issues and support resolution of customer concerns to ensure satisfaction and retention.

Documentation, Scheduling & Coordination

• Accurately document inspections, service notes, photos, and recommendations in company systems.
• Maintain clear records of services performed, materials used, and job completion status to ensure accurate billing and service history tracking.
• Coordinate scheduling of sold work to ensure timely service completion and proper customer follow-through.
• Communicate consistently with office staff and management regarding job progress, changes, additional needs, and customer updates.

Compliance, Licensing & Safety

• Obtain and maintain required state wildlife certifications and licensing to ensure legal compliance in all services provided.
• Adhere to all local, state, and federal regulations regarding wildlife control, safety procedures, and environmental protections.
• Follow all company safety protocols including ladder safety, PPE requirements, and safe tool usage.
• Report any safety concerns, equipment issues, or wildlife control challenges to management in a timely manner.

Vehicle, Tools & Inventory

• Maintain company-provided vehicle in clean and proper working order, ensuring it is stocked with necessary tools and materials.
• Track and manage commonly used materials to ensure readiness for both inspections and service execution.

Team Support & Growth

• Participate in team meetings and training sessions to stay current on best practices, sales expectations, and industry regulations.
• Support the Wildlife Team on services not sold directly by the hybrid technician, including assisting with two-tech jobs, completing trap checks, and helping with larger wildlife projects as needed to ensure timely, high-quality service delivery.
• Support other areas of the business as needed, including cross-training in other pest control services.
• Contribute to a positive team culture by sharing knowledge and maintaining high standards of professionalism and accountability.

Requirements

• Must be at least 18 years of age.
• Valid driver’s license with a clean driving record.
• High school diploma or equivalent.
• 2+ years of experience in wildlife control, pest control, carpentry, construction, or a related field preferred.
• Proven ability to sell services (inside/outside sales, route-based sales, or commission-based selling experience preferred).
• Strong comfort with customer-facing responsibilities including presenting pricing and closing work.
• Comfortable working with ladders, rooftops, attics, crawlspaces, and tight spaces.
• Ability to safely operate power tools (drills, saws, etc.) independently.
• Pre-employment background check required.