WIC Special Ops Clerk (Remote)

About the role

Full-time position in a call center setting. The applicant will provide a high level of customer service, demonstrating respectful and effective communication and relationships with clients, community resources, and co-workers to ensure seamless assistance to children and families on the WIC Program.

This role involves using proper telephone etiquette with a multi-cultural population, receiving and processing telephone calls requesting WIC services and information following the program’s policies and procedures.

Responsibilities

• Screen calls, collect data, and prepare records.
• Determine the most effective method of servicing requests and call priority.
• Provide appropriate information such as clinic locations, appointment verification, scheduling, and rescheduling of appointments using the agency’s computer database.
• Adhere to confidentiality standards, rules, and laws.
• Work with minimal supervision and function as a team player.

Requirements

• Knowledge of personal and/or network computers, office, word processing, email, and database software applications.
• Proficiency in operating routine office equipment, including multi-line telephones, fax machines, copiers, calculators, and filing systems.
• Ability to type at a rate of 35 words per minute.
• Good written and oral business communication skills.
• Bilingual in Spanish is preferable.
• Basic math and computer skills required.
• High school diploma or GED required.
• Post-high school clerical training desired.
• Must possess a valid Texas Driver’s License and be insurable.

Schedule

• May include some Saturday and Sunday work.
• Clinic hours will vary due to demands.

Job Location: Lubbock, TX