WIC Receptionist/CNE Float

Position Summary

The WIC Receptionist/Community Nutrition Educator Float is responsible for greeting and supporting client services regarding WIC policies and procedures. Answer and routes all incoming calls for clinics. Responsible for certifying and pre-certifying clients applying for the Special Supplemental Nutrition Program for Women, Infant and Children (WIC). Counseling clients about the WIC program and determining needs, and facilitating all other nutrition related programs and coordinating with stakeholders.

EXPECTATIONS

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Compassion
• Excellence
• Integrity
• Learning
• Respect
• Sustainability

Qualifications

• High School Diploma or GED from an accredited institution
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Professional customer service
• Scheduling appointments/ managing walk-in clients
• Working knowledge of current Microsoft Office applications and relevant program-related applications
• Competency in working with people of various cultures
• Evidence of reliable transportation
• Ability to maintain confidentiality
• Prioritization and multi-task skills are required
• Bilingual English and Spanish strongly preferred

Position Responsibilities

• Answer calls, take messages, and direct calls appropriately
• Demonstrate efficient use of the HANDs System to schedule and reschedule appointments, enroll clients, and obtain income documentation
• Order office supplies for the WIC Program as requested
• Able to manage a wide range of administrative tasks and projects
• Conduct health appraisals and nutritional assessment accurately; including height, weight, hemoglobin, dietary assessment and medical history, and record appropriately in the web-based WIC Hands software program
• Utilize critical thinking skills to determine specific nutrition counseling, lactation management and/or complications, and monitor progress
• Refer high risk clients to registered dietitian
• Complete required documentation to support eligibility or ineligibility for Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
• Issue appropriate drafts and complete issuance, with all required documentation and signatures
• Provide appropriate education, counseling and referrals to clients and documentation of doing so
• Assume responsibility for routine office matters: see clients, phone, filing, and Manage basic customer service complaints before it escalates to the Regional Coordinator
• Travel to other sites as requested/needed
• Conduct hemoglobin testing as stated in ADHS policy and procedures
• Other duties as may be requested or assigned, including assisting the WIC Program Regional Coordinator and/or Site Leader with other projects

Nonessential Skills And Experience

• Additional Duties and Responsibilities

Physical Demands And Work Environment

• Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.