WIC Clerk

About the role

TCA Health, a Federally Qualified Health Center, seeks a WIC Clerk to join our team. Located on Chicago's far south side, TCA Health provides primary care, dental, and behavioral health services to underserved communities. The position offers excellent customer service and a welcoming environment.

Responsibilities

• Offers excellent customer service by practicing patience, kindness, and empathy.
• Cultivates a welcoming environment for clients, respecting fellow employees.
• Performs all necessary duties related to the certification/re-certification process.
• Simplifies sorting, checking, and logging functions.
• Aids in maintaining efficient clinic flow, routing clients by appointment/arrival time, and alerting the Clinic Supervisor of any issues.
• Book appointments for WIC applicants and participants, either in person or over the phone, based on certification categories, processing timelines, and client requests.
• Provides applicants with a list of required documents either over the phone or in writing.
• Documents ineligibility for clients who exceed income guidelines and gathers all necessary forms, signatures, and dates.
• Ensures applicants read and understand relevant forms before signing and dating them. Clarifies information for those unable to read or understand.
• Notifies clients of termination at least 15 days in advance and appropriately documents the notification.
• Contact WIC participants who have not picked up their EBT cards.
• Shares information about approved foods, WIC vendors, and the use of food benefits.
• Collaborates with the Nutritionist to update bulletin boards.
• Attends at least one breastfeeding training per year.
• Travels to other WIC sites as assigned.

Requirements

• Minimum High School Diploma/GED completed.
• One year of related work experience preferred.