WIC Assistant - University Health Independence Clinic - (Mon-Thurs, 7:30a-5p)

Key Responsibilities

• Welcome participants and provide excellent customer service in person and by phone.
• Schedule and manage appointments, including follow-up for missed appointments and referrals.
• Screen new participants and collect information to determine WIC eligibility.
• Maintain accurate participant records and update information in the State WIC database.
• Explain WIC benefits and issue food instruments according to program guidelines.
• Assist with clinic flow, participant communications, and administrative support functions.
• Collaborate with WIC team members to ensure efficient clinic operations and positive participant experiences.
• Travel to other WIC clinic locations as needed to provide coverage.
• Support compliance with agency, state, and federal policies and procedures.

Minimum Requirements

• A high school diploma or equivalent.
• Strong interpersonal and customer service skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic computer skills and data entry experience.

Preferred Qualifications

• Bilingual competency.