Wholesale Technology & Systems Support Specialist - Point of Sale (POS) Systems

About the role

As a Wholesale Technology & Systems Support Specialist, you will support the installation, maintenance, testing, and troubleshooting of point-of-sale (POS) systems and Valero’s mobile payment application. You will also provide technical support, develop training materials, and conduct research to stay updated on industry trends.

Responsibilities

• Support the installation, maintenance, testing, and troubleshooting of POS software and equipment, including the most complex needs analysis.
• Coordinate and track issue resolution, configuration, and installation for supported locations.
• Create, review, and maintain technical documentation and payment test scripts.
• Configure POS hardware and software, and dispenser hardware and software.
• Maintain working hardware and review installation/upgrade procedures.
• Participate in the analysis of third-party solutions, including hands-on testing and regression testing.
• Develop training material for internal business resources.
• Provide technical support to internal and external business resources.
• Conduct research to learn current trends in technology, generate improvement suggestions, and present findings to supervisors.
• Remain current on industry trends, emerging technologies, and payment innovations to recommend improvements, new or enhanced programs for our branded customers.
• Attend various training sessions and may formally train others in the work group.
• Communicate with internal stakeholders, as well as direct communication and negotiation with vendors of a variety of IT service professionals.
• Develop business communications related to industry changes and vendor enhancements or changes.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in point-of-sale (POS) systems required.
• Experience in local and wide area networking and PCI compliance required.
• Able and willing to work on-site, in-person at the Valero San Antonio location, required.

Preferred Requirements

• Bachelor’s degree or higher in Computer Information Systems or a related degree preferred.
• Gilbarco Authorized Service Contractor (ASC) and/or Verifone Authorized Service Contractor (VASC) certifications preferred.

Benefits

Need more reasons to work for a company that is both professionally challenging and culturally rewarding? Take a look at some of our best-in-class benefits:

• Competitive Pay and Annual Bonus Program
• 100% match on 401(K) up to 7%, with immediate vesting
• Company-sponsored Pension Plan
• Comprehensive Healthcare and Wellness Programs
• Onsite Daycare Center
• Onsite Employee and Family Wellness Centers (Physician & Pediatrician)
• Onsite Pharmacy
• State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities
• Onsite cafeteria open for breakfast and lunch
• Sprawling campus with walking paths and access to biking trails