Wholesale Relationship Specialist IV

Responsibilities

• Manages and responds to daily incoming client requests and inquiries in a timely and professional manner.
• Performs necessary research and maintenance to provide or facilitate solutions, and if applicable, logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures.
• Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
• Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements, as well as the Bank’s loan and deposit origination, documentation, and administration policies and procedures.
• Exercises discretion and ensures confidentiality of all customary and proprietary materials and data.
• Opens, services, and maintains wholesale deposit accounts in adherence to state and federal regulations and Bank policies and procedures.
• Maintains a strong working knowledge of the Bank’s Treasury Management products and services as they relate to receivables, payables, fraud prevention, and liquidity to be a subject matter expert for other Relationship Specialists.
• Maintains a strong working knowledge of specialized loans, including but not limited to modified builder lines, low income housing tax credit loans (LIHTC), asset-based loans, SWAPs, participations, syndications, loans to government contractors, and loans to government entities to serve as a subject matter expert to others.
• Assists with mentoring, coaching, and training new and existing Relationship Specialists.
• Serves as a back-up for other Relationship Specialists to ensure a balanced workload.
• May participate in projects and initiatives and assist with maintaining, updating, and creating procedures; assists with creating common knowledge and consistent practices within the organization.

Qualifications

• High school diploma or equivalent, college degree preferred
• Seven plus years of wholesale or consumer banking or industry related experience required
• Three plus years of commercial loan and deposit experience required

Skills

• Exceptional customer service and problem-solving proficiency
• Superior time management
• Excellent oral, written, and interpersonal communication
• Very organized and detail oriented
• Expert proficiency in reading and interpreting Title Policies and understanding of Real Estate Collateral
• Expert proficiency in reading and interpreting UCC lien and judgment search results
• Ability to prioritize and manage multiple priorities
• Flexible, able to adapt to change
• Able to work independently as well as within a team environment
• Outstanding analytical skills
• First-rate computer skills relevant to Microsoft 365 Suite
• Expert proficiency in commercial loan documentation, including specialized loans, Master Title Policies and Masters Deeds of Trust
• Strong working knowledge of business deposit accounts
• Extensive and strong working knowledge of banking software programs
• Experience with Construction Management software, bank loan documentation software, loan origination software, CRM platforms, Core bank applications, and business online banking platforms are preferred
• Management and mentor experience are beneficial