Wholesale Payments Client Implementation Specialist

Essential Duties And Responsibilities

• Responsible and accountable for implementing mid- to large-sized or moderately complex clients, services, and projects.
• Leads and directs communications with internal personnel and clients regarding all aspects of implementation efforts, conducted in a timely and accurate manner.
• Demonstrates advanced business acumen and utilizes experienced understanding of business line and a basic understanding of the overall firm to resolve implementation issues effectively, maintain project deadlines, mitigate risk, and meet client needs.
• Provides visibility and transparency regarding implementation status throughout.
• Documents all interactions and relevant information in an accurate and timely manner.
• Mets sometimes less-clearly defined demands and proactively negotiates across multiple departments.
• Adheres to Wholesale Payments agreements and documents policies and procedures.
• Maintains strong and open partnerships with LOB, Sales, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths, and opportunities for improvement.
• Proactively informs and/or engages leaders and others to communicate issues, risks, and opportunities to business partners.
• Routinely uses significant judgement on moderate to complex business problems.
• Employs expert problem-solving capabilities to develop creative and tailored solutions.
• Works with more senior staff when dealing with complex issues, larger clients, accounts, projects, or internal relationships.
• Identifies, manages, and escalates concerns and reduce basic operational, process, and compliance risk.
• Executes with precision and accountability by following policies and procedures.
• Provides subject matter expertise support to related teams sharing Product knowledge and solutions to better serve our clients.
• Influences and trains junior colleagues.

Qualifications

• Bachelor’s Degree in a business-related field or equivalent education and related training.
• Seven or more years in Wholesale Payments, bank operations, basic project management, or other related industry experience.
• Excellent verbal and written communication skills including the ability to be proactive and adapt messaging based on the audience.
• Ability to manage and negotiate with internal partners, vendors, and alliance relationships.
• Strong interpersonal skills and an ability to build relationships and leverage networks.
• Ability to adapt strategically to evolving market demands, technology, and internal initiatives, catalyzing new approaches to improve results.
• In-depth knowledge of standard and complex products.
• Diligent, flexible, and detail-oriented, with excellent organizational skills.
• Proficient in MS Excel, MS Office, Internet, and MS Outlook.