Wholesale Order Services Specialist

About the role

Pendleton has been woven in the West since 1863. Built on a legacy of craft, quality, and authenticity, our products are known for their timeless design and enduring stories. The Wholesale Order Services Specialist supports the operational excellence behind that legacy, ensuring wholesale orders move accurately and efficiently from purchase order through fulfillment.

Responsibilities

• Collaborative Order Processing & Continuous Improvement
• EDI inbound 850 purchase orders daily, reconciling issues and validating inventory availability (bulk orders and available to sell (ATS)).
• Review and upload bulk orders as needed, ensuring inventory availability is accurate and actionable.
• Partner with DTC, Sales, Planning, Distribution Center, and Customer Service to resolve order and inventory issues quickly and consistently.
• Identify recurring operational gaps and propose improvements that lead to measurable outcomes (accuracy, speed, and consistency).
• Develop and maintain documentation for processes to support training and standardization.
• Order Adjustments
• Make order updates requested by DTC, Sales, or Planning, including changes to quantity, available ship date, or price.
• Ensure adjustments are completed accurately and reflected in downstream systems without creating additional discrepancies.
• EDI Acknowledgment Ownership
• Send EDI 855 acknowledgments for EDI POs when initially processed.
• Maintain logs to track and ensure 855 acknowledgments are sent for all PO changes after initial processing.
• Pick Ticket Allocation for wholesale orders
• Allocate replenishment orders as they are processed, ensuring inventory is staged appropriately.
• Review seasonal orders and allocate once inventory is received, maintaining timing accuracy.
• Reporting & Inventory Launch Visibility
• Create and deliver weekly reserved order reports (or as requested) for all DTC bulks by division to enable weekly replenishment submissions.
• Update the DTC Inventory Management report for each inventory launch date, reflecting available inventory accurately.
• Store Opening & Closing Support
• Manage orders tied to store openings/closings, coordinating initial shipments and system adjustments to ensure a smooth transition.

Core Expectations

• Deliver accurate, timely, and efficient order management execution.
• Maintain inventory accuracy and allocation integrity across channels.
• Resolve operational issues through proactive cross-functional collaboration.
• Ensure compliance with EDI, reporting, and order management processes.
• Drive continuous improvement through process optimization and documentation.
• Support business initiatives that impact inventory, fulfillment, and store operations.

What You Bring

• Experience: 2+ years of experience in order processing and/or customer service in a high-volume environment.
• Customer Service Aptitude: High ownership mindset with strong responsiveness and professionalism when interacting with internal partners and stakeholders.
• Technical Proficiency: Strong working knowledge of Microsoft 365, especially Excel. ERP Exposure (Preferred): Experience with ERP systems such as CGS BlueCherry or NetSuite is a plus.
• Communication: Ability to clearly communicate across teams; capable of reading, writing, speaking, and understanding English fluently.
• Analytical & Problem-Solving Skills: Strong attention to detail, ability to troubleshoot discrepancies, and prioritize work against deadlines.
• Leverage / Process Improvement (Preferred): Familiarity with Lean fundamentals is a plus.
• Process Improvement Leadership: Demonstrated ability to examine a process, identify gaps, and build a change plan (and follow through) with collaboration—not just execution.