Wholesale Customer Care Specialist I PT

About the role

The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns and complaints while maintaining a positive customer experience.
• Maintain call tags, hold tickets, and general customer service inbox communications.
• Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
• Cook up with tire manufacturers and dealers to gather documentation and information required for warranty claims.
• Prepare rebate submissions and assist with warranty-related administrative processes.
• Track customer order deliveries and return shipments to ensure timely resolution and communication.
• Support cross-functional teams with miscellaneous administrative and operational tasks.
• Maintain accurate records and documentation related to customer interactions and warranty processing.
• Afford assistance with departmental initiatives and projects as assigned.

Requirements

• Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
• General knowledge of Microsoft Office applications.
• Strong customer-service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Effective problem-solving, active listening, and negotiation abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Demonstrated initiative and willingness to learn new systems and processes.
• Ability to quickly adapt to changing priorities and technology.

Qualifications

• High school diploma or equivalent required.
• Equivalent combination of education and experience may be considered.

Benefits

• Opportunities for professional growth.
• A collaborative work environment.
• The chance to make a meaningful impact on our customers and business every day.

Pay

Starting at $18 per hour.

Schedule

Work Days: Monday through Friday
Work Hours: Normal schedule is 9:00 a.m. to 2:30 p.m.

Why Join Tire Rack?

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.