Wheelchair Supervisor

Role Purpose

The Wheelchair Agent Supervisor is responsible for overseeing wheelchair assistance operations and supervising wheelchair agents to ensure passengers with mobility needs receive safe, timely, and professional service throughout the airport.

What You Will Be Doing

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Perform other duties as requested.

Safety, Security, Well-being And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and well-being of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members.

What We Are Looking For

• Must be 18 years of age or older
• HS Diploma or GED
• One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience
• Minimum one (1) year of lead or supervisory experience
• Excellent verbal and written communication skills
• Strong leadership, communication, and conflict-resolution skills
• Ability to work effectively in a fast-paced airport environment
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Airline or Airport Operations leadership experience
• Knowledge of ADA compliance and passenger assistance standards
• Awareness of airport terminals, gates, security checkpoints, and baggage claim areas
• Fast-paced environment with frequent passenger interaction
• Requires extensive walking and movement throughout airport facilities
• Exposure to crowded, high-traffic operational areas
• Ability to stand and walk for extended periods throughout shifts
• Ability to push wheelchairs and assist passengers as needed
• Ability to lift, push, and pull up to 50 pounds occasionally
• Must be able to read, write, understand and carry out instructions in English
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English
• Have good hearing and vision
• May be required to work weekends, overnight shifts and holidays
• Treat all information as confidential

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Please click apply now!