Wheelchair Agent - EWR Newark Liberty Airport - Part Time

BASIC FUNCTION

Ensure the safe transporting of passengers with mobility issues using a wheelchair.

Key Responsibilities

• Transport arriving and departing wheelchair passengers to terminals gates and other areas across the airport.
• Aid passengers with the transport of luggage.
• Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
• Complete required wheelchair or incident reports.
• Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Adhere to airport security regulations; display required security badge.
• Assist with luggage carts as needed.
• Perform additional duties as assigned by management.

Skills

• Friendly, compassionate, and attentive to the needs of passengers.
• Ability to communicate clearly, respectfully, and professionally with passengers and other staff members.
• Strong teamwork and coordination abilities.
• Maintain a positive attitude and professionalism in high pressure situations.
• Able to assess and monitor passengers’ comfort and safety during transport.
• Capable of identifying any potential safety issues with the wheelchair.
• Able to handle difficult or emergency situations with calm and professionalism.
• Manage one's own time.
• Tech-savvy and receptive to learning computer-based reporting tools.
• Maintain an enthusiastic and positive "Can Do" attitude, fostering teamwork and unity.
• Able to focus on the "Big Picture" rather than immediate short-term effects.
• Able to apply the appropriate level of workplace flexibility.
• High degree of integrity and self-discipline.

Qualifications

• Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300lbs.
• Skilled in navigating wheelchairs over various surfaces, including inclines, and in crowded or confined spaces.
• Ability to transfer wheelchair passengers to and from airplane seats.
• Computer and Smart Phone proficient.
• Capable of standing for extended periods.
• Must be at least 18 years of age.
• Excellent customer service and verbal communication skills.
• Ability to complete all required training including airport compliance.

BENEFITS

• Company Paid Sick Time.
• Matching 401k.
• Overtime and Holiday Overtime.

COMPENSATION

• $19.50 - $20.50 / hour
• Additional $5 a month for monthly cellular phone allowance.