Wheel Chair Escorts - OSU Wexner Medical Center - $17/hr

About the role

Towne Park is a hospitality services company dedicated to creating smiles by delivering exceptional experiences. We believe in making a positive impact on the lives of our patients, visitors, and guests.

Responsibilities

• Maintain pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
• Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor.
• Use guest last name at all times when appropriate.
• Explain all procedures to the patient prior to beginning transfer.
• Manage and respond timely to all pick up or discharge orders.
• Collect transport equipment and return it to the appropriate storage area.
• Ensure patient comfort, safety and privacy at all times.
• Communicate patient needs to clinical staff upon arrival to the designated area.
• Communicate patient arrival and/or departure to appropriate clinical staff.
• Perform a physical handoff with receiving clinical staff.
• Ensure that patients are not left unattended while in the care of the escort.
• Utilize proper safe patient handling techniques.
• Escort visitors as needed between departments; provide way finding services as needed.
• Demonstrate proper use of the patient escort tracking system/log sheets.
• Be familiar with hospital emergency codes and procedures in accordance with JCAHO standards.
• Maintain accuracy and composure while under pressure.
• Appropriately use salutation of the day.
• Use Towne Park proper phone etiquette.
• Post up in appropriate areas when not completing tasks.
• Knowledge of all meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
• Conduct an effective and efficient room presentation.
• Assist with the delivery and pick up of items to guest rooms.
• Open all car and location doors for all guests.
• Assure all guests and luggage are safely transported to/from assigned destinations.
• Continually monitor and maintain cleanliness and order of guest services area.
• Protect guest confidentiality in accordance with HIPPA requirements.

Qualifications

• Education: High school diploma or general education degree (GED)
• Licensure, Certification, Etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen
• Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience without High school diploma or GED
• Knowledge: Knowledge of hospitality services
• Skills: Ability to read and write standard English language; Ability to read and comprehend simple instructions, short correspondence and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization; Operations using units of American money; Understanding 24 hour and military time systems

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Operations using units of American money
• Understanding 24 hour and military time systems

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

Pay

The starting pay for this position is $17 per hour. The actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Schedule

The potential work schedule for this position is weekdays, 9am to 5pm, or 11am to 7pm, or weekends, 9am to 5pm.