WFS SSVF HUD-VASH Navigator

About the role

Provide housing navigation & case management services to participants co-enrolled in SSVF (Supportive Services for Veteran Families) & VA Medical Center, HCHV (Health Care for Homeless Veterans) Outreach Center. Work with referred veterans & their families to assess housing resources, needs, barriers & make an appropriate housing plan cooperatively with the Veteran & execute plans toward housing stability & permanence. Provide ongoing case management to participants with pending HUD-VASH (Housing & Urban Development - Veterans Affairs Supportive Housing) housing vouchers.

Position requires driving, so must have a valid driver’s license, clean driving record, & proof of personal auto insurance. Must pass driver record & background check.

Responsibilities

• Work closely with the VA medical center’s homeless programs & residential & community care programs to ensure coordination is facilitated & veterans’ direct care, referral, & follow-up are contiguous & based on a continuum of services.
• Ensure program criteria, referrals, & procedures are maintained for HUD-VASH, SSVF, & program Veteran participants.
• Develop working relationships & agreements with other organizations & directly coordinate with the designated PHA regarding housing voucher application & award process for each Veteran.
• Review agreements between Property Managers, PHAs, & the VA to establish appropriate referral sites for placement.
• Establish & document participant eligibility.
• Gather & record information about the participant to identify & coordinate those services that will be most effective & acceptable to the participant.
• Responsible for data collection, administrative record keeping, & performance measurements of participants, ensuring everything is current, accurate, & in compliance.
• Regularly conduct & participate in outreach activities.
• Maintain & establish new relationships with other community-based service providers.
• Provide services in accordance with SSVF & VA Medical Center, HCHV Outreach Center, Goodwill policies, CARF standards, & principles of safety to implement the organization’s missions & goals.
• Facilitate Person-Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, & oversee the program & objectives.
• Locate landlords willing to lease to clients with housing barriers.
• Understand State & Federal Landlord-Tenant laws.
• Determine rental & deposit assistance options.
• Advocate for the Veteran with community resources, provide community referrals & mediation.
• Consistently communicate & treat everyone in a courteous, tactful, & respectful manner.
• Provide all program participants with consistent information according to established policies & procedures.
• Handle conflicts & problems constructively & appropriately in dealing with program participants.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Comply with & promote good safety practices.
• Maintain an orderly work area.
• Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).
• Other duties as assigned.

Requirements

• Bachelor’s degree from four-year college/university; or one to two years related experience &/or training; or equivalent combination of education/experience.
• Valid driver’s license, clean driving record, & proof of personal auto insurance.

Benefits

Employment benefits are available at https://discovergoodwill.org/benefits/.

Pay

$26.00 per hour

Schedule

Full-time / Hourly