Western Region - Inbound Retention Specialist - Sales - US Remote

While this role operates remotely, candidates must reside in the Western region of the United States (Pacific or Mountain time zones). At this time, we are not considering candidates in the Bay Area.

About the Role

Join the Yelp Customer Success team as an Inbound Sales Retention Specialist to deliver a 5-star experience to our small business advertisers. In this role, you’ll support, consult, and retain advertisers post-sale. We encourage you to apply even if you don’t meet every requirement—we value great people over checkboxes.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Handle inbound phone calls, consulting and educating current Yelp advertisers
• Demonstrate the value of Yelp by showcasing ad performance metrics and investment returns
• Use strong listening and conflict resolution skills to manage escalated client concerns
• Become an expert in Yelp’s advertising solutions, adapting recommendations to client needs through probing questions and objection handling
• Exhibit strong communication skills with clients and internal teams
• Maintain organization and efficiency in a fast-paced environment
• Consistently achieve or exceed monthly goals
• Use Chatbench, Yelp’s internal LLM tool, to research, draft proposals, analyze data, and overcome objections

Requirements

• Bachelor’s Degree or 3+ years of relevant client-facing experience
• Technical proficiency with computers and information systems
• Strong verbal and written communication skills
• Excellent problem-solving and troubleshooting abilities
• Experience in account management, sales, advertising, or small business (preferred)
• Passion for local businesses and understanding of their role in local economies
• Strong time management and organizational skills, with attention to detail
• Ability to handle tough conversations professionally and solution-oriented
• Balance consulting and support as needed
• Willingness to receive and implement feedback
• Ability to thrive in a fast-paced, ever-changing environment
• Access to a hardline high-speed internet connection (no satellite or mobile hotspot)

Benefits

• Medical, vision, and dental coverage (effective day one)
• Mental health support via Modern Health
• 15 days PTO (accrual begins on hire date, increases with tenure), 12 paid holidays, one floating holiday, and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work-from-home reimbursement

Pay

The base salary for this role is $50,000, plus performance-based incentives.