Western Region - Inbound Retention Specialist - Sales - US Remote

About the Role

This role operates remotely but requires the candidate to reside in the Western region of the United States, specifically in the Pacific or Mountain time zones. Candidates in the Bay Area are not being considered at this time.

Join the Yelp Customer Success team as an Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers. In this role, you will support, consult, and retain our advertisers post-sale.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• Log into an inbound phone queue for the majority of your day, consulting and educating current Yelp advertisers.
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics.
• Use strong listening and conflict resolution skills to handle escalated clients.
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs; ask probing questions and handle objections.
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees.
• Remain organized and efficient in a fast-paced environment.
• Consistently achieve or exceed monthly goals.
• Use Chatbench, Yelp’s internal tool that provides secure access to LLM models, to research, draft proposals, analyze data, and overcome objections.

Requirements

• Bachelor's Degree or 3+ years of relevant client-facing experience.
• Technical proficiency with computers and information systems.
• Strong communication skills (verbal and written).
• Excellent problem-solving and troubleshooting abilities.
• Experience in account management, sales, advertising, or small business (preferred).
• Passion for local businesses and understanding of their importance in local economies.
• Excellent time management and organizational skills with the ability to track and complete numerous details.
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner.
• Ability to balance consulting and supporting as needed.
• Willingness to receive and implement feedback.
• Ability to thrive in a fast-paced and ever-changing environment.
• Access to an individual hardline high-speed internet connection in your workspace (satellite internet or mobile hotspot cannot be used).

Benefits

• Medical, vision, and dental coverage starting on your first day.
• Mental health support and services via Modern Health.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure), 12 paid holidays, plus one floating holiday and 7 paid wellness days.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Work from home reimbursement.

Pay

The base salary is $50,000 plus performance-based incentives.