Wellness & Recovery Specialist - New Gym Opening!
EōS Fitness is bold, upbeat, and motivating—both in our fitness routines and work environment. Our employees rise to challenges and embody our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners.
About the role
EōS Fitness is seeking a highly motivated and customer-centric leader for the new role of Wellness & Recovery Specialist. This role supports all brand amenities, including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The Wellness & Recovery Specialist focuses on providing exceptional service by supporting amenities and enforcing safety protocols to ensure a superior member experience.
Responsibilities
- Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
- Follow and lead safety protocols to prioritize the health and safety of both team members and members.
- Enforce membership compliance by ensuring members have the correct membership level to access amenities.
- Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
- Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
- Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
- Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
- Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
- Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
- Support front desk staff as needed to ensure smooth operations and member satisfaction.
Requirements
- Ability to multitask while effectively engaging with members in a fast-paced environment.
- Strong communication skills, able to clearly convey issues and operational needs to management.
- Excellent interpersonal skills with a customer-focused attitude.
- Ability and willingness to work weekends, evenings, and holidays as needed.
- Willingness to learn about the different Refresh & Recovery services offered.
- Passion for health and wellness.
- Customer service experience preferred.
- CPR/AED certification required within 30 days of hire.
- Must successfully pass a background check.
- Embraces EōS Fitness Core Values.
Pay
Hourly Pay Range: $15.50—$16.50 USD
Benefits
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and one family member.
- Discounted Personal Training and merchandise—including supplements.
- Employee referral program.
- Daily Pay offered—access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group Health, dental, vision, Supplemental Life, and Employee Assistance Program (based on eligibility).
- 401(k) with company matching.
- Personal education growth options with Sophia Learning (based on eligibility of tenure and full-time vs. part-time employment).