Wellness Liaison

About the role

The Wellness Liaison is responsible for providing outreach and education services to coordinate intake and enrollment into Health Home and all Sun River Health service lines and programmatic services. The position requires strong interpersonal skills to make connections and build relationships with the target patient/client base. The Wellness Liaison works collaboratively with other departments as well as community-based agencies with the purpose of making linkages to health services for community members.

Responsibilities

• Participates in outreach and educational events
• Serves as liaison between the clients, providers, and account management staff
• Provides outbound reminder calls to clients prior to their scheduled appointments
• Affords assistance in securing appointments for SRH Health Center services
• Conducts Health Home pre-eligibility screenings and intakes for eligible clients
• Achieves intake monthly targets that are set on an annual basis and adjusted quarterly as needed
• Affords support in client outreach, education of SRH services to the community with a focus on linkage to Health Center and Health Home
• Affords assistance in arranging transportation when needed
• Affords assistance in health insurance application when needed
• Responsible for the complete, accurate and timely entry of data into required databases (eCW, TREAT, Salesforce-CRM), including but not limited to demographic information, insurance information, assessments, and progress notes
• Provides necessary documentation and information to Departmental Health Home Manager in each county/borough
• Participates and attends Community Events such as health fairs; conducts on-street marketing of flyers and service information pamphlets
• Affords support of Health Center and Health Home by participating in Kiosk/Mobile events in specified locations on schedule to engage community and conduct Health Home Intakes for health fairs, special events and locations
• Affords support in promoting and educating referral sources, clients, and community members of all SRH services while providing the highest quality service
• Affords support of SRH’s mission, values, strategic goals and high standards of customer service
• Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information
• Participates in team meetings

Requirements

• High School Diploma/GED required with an additional four years of relevant experience in field of customer service in appropriate service industries
• Bachelor Preferred
• Minimum of 2-4 years of work related experience

Qualifications

• Strong interpersonal skills to make connections and build relationships with the target patient/client base
• Collaborative working with other departments as well as community-based agencies
• Ability to secure appointments for SRH Health Center services
• Ability to conduct Health Home pre-eligibility screenings and intakes for eligible clients
• Ability to participate in outreach and educational events
• Ability to arrange transportation when needed
• Ability to assist in health insurance application when needed
• Ability to adhere to the Corporate Compliance Program, including confidentiality of HIPAA protected health information
• Ability to participate in team meetings

Skills

• Outreach and educational events
• Liaison between clients, providers, and account management staff
• Outbound reminder calls to clients
• Health Home pre-eligibility screenings and intakes
• Secure appointments for SRH Health Center services
• Complete, accurate and timely entry of data into required databases
• Support of Health Center and Health Home by participating in Kiosk/Mobile events
• Promotion and education of SRH services to the community
• Adherence to the Corporate Compliance Program, including confidentiality of HIPAA protected health information
• Participation in team meetings

Benefits

• Medical, Dental and Vision Insurance
• Life and Disability Coverage
• Retail Savings Plan
• Commuter and Transit Benefits
• Employee Assistance Program (EAP)
• Provider Incentive Compensation Program
• Provider Professional License, Certification and DEA Fees Reimbursement