Wellness Guide.
Job Overview
Join us as a part of something truly special! We are seeking team players with positive attitudes, reliability, dependability, passion for making a difference, goal-driven nature, and excellent communication skills. You should be comfortable working in a busy environment, maintaining a well-groomed appearance, and keeping a neat workspace.
Qualifications
- High school diploma or equivalent, though not required.
- Customer service experience preferred, but not mandatory.
- Reliable and dependable, capable of working 8-hour shifts.
- Able to work in a busy environment, standing for the duration of your shift.
- Able to lift up to 20 lbs.
- Available to work at least one Saturday and/or Sunday shift per week.
- Willing to learn and perform multiple roles in reception, retail, and concierge services.
- Adaptable to learning and performing various tasks.
- Team player with a positive attitude.
- Reliable, punctual, and personable.
Job Responsibilities
- If an opener, shifts start at 7:45 (9:45 on Sundays); arrive 10-15 minutes early.
- If a closer, stay after closing to complete all necessary closing duties (we close at 8 PM Monday through Thursday, 5 PM Tuesday and Sunday, and 6 PM Saturday).
- Read over appointments for the day and set up for any special client needs/requests.
- Confirm appointments with clients as needed.
- Turn on/off all equipment at the beginning/end of the day (pools, saunas, steam rooms, slipper warmers, music, iPads, lights, etc.) if you are an opener/closer.
- Maintain a clean workspace at all times.
- Prepare/close down water, teas, and snack stations (if opener/closer). Stock throughout the day.
- Clean and arrange retail spaces.
- Prepare retail gift baskets as part of the client shopping experience.
- Maintain clean and professional uniform and appearance.
- Check guests in and out.
- Schedule and rebook appointments.
- Up-sell, cross-sell, and pre-sell services and products.
- Assist with laundry, cleaning, and upkeep of treatment rooms and common/amenity areas.
- Provide tours of the spa and offer/make/serve beverages.
- Restock beverages and retail space as needed.
- Communicate spa promotions with guests.
- Stay up to date on policies and procedures.
- Delegate job responsibilities to idle team members, when help is needed.
- Assist Spa Manager in other duties as needed.
Benefits
- Competitive hourly pay, plus commissions & gratuities.
- W2 Employee.
- Health benefits.
- 401(k) Opportunities.
- Paid in-house training.
- Advancement and career path opportunities available to those who qualify.
- Supportive, consistent on-site leadership.
- Flexible, consistent schedules.
- Discounts on products & treatments.
- All supplies and uniforms needed to do your job effectively are included.
Why Join Us?
We are proud to be recognized as a Columbus Business First Women of Influence 2025 Entrepreneur Honoree Winner and the NAWBO Columbus 2026 Visionary Award Winner. Our Owner, Krista Guagenti, is a Licensed Massage Therapist and Esthetician with over 15 years of business ownership experience and over 10 years in the healthcare industry. She is very active in the business and has built a strong leadership team to guide you through your career at Panacea Luxury Spa Boutique. Krista and her leadership team understand the importance of a supportive, positive, and inspirational workplace where you are truly a part of the journey, growth, and family. Your professional career with us is understood, respected, and appreciated.